Aged Care Admin & Scheduling Specialist | Part-Time

MannaCare; Melbourne; On-site; AUD 29,000 - 36,000; Part time

Benefits offered by this job

Salary packaging benefits

Job summary

MannaCare in Doncaster is seeking a highly organised Administration Assistant on a 12-month max-term contract. The part-time 22.5 hours per week across Mon, Wed and Fri supports the Doncaster Rehabilitation Services team, handling client intake, scheduling and records.

Working with Allied Health, you will manage client intake across funding streams, respond to enquiries, maintain AlayaCare records and deliver high-quality customer service to clients, families and staff.

Qualifications

• Experience in administration, customer service or a similar role.
• Strong organisational skills with excellent attention to detail.
• Professional written and verbal communication skills.
• Ability to manage competing priorities and work effectively within a team.
• Confident using computer systems and maintaining accurate records.
• Experience in aged care, healthcare, disability or community services is desirable.
• Knowledge of My Aged Care, CHSP, HCP or AlayaCare is highly regarded.

Responsibilities

• Provide administrative support including client intake across various funding streams (knowledge of My Aged Care, CHSP and HCP referral pathways is highly regarded)
• Respond to client enquiries and service requests in a timely and professional manner
• Schedule and coordinate allied health appointments and service requests
• Maintain accurate client records and documentation within AlayaCare
• Provide high-quality customer service to clients, families, staff, service providers and external stakeholders
• Support general administration tasks to ensure efficient service delivery

Skills

Organisational skills

Attention to detail

Communication skills

Teamwork

Tools

AlayaCare

My Aged Care

Computer systems

Job description

We are a highly regarded not-for-profit, values-based organisation, offering residential, community and in-home aged care for over 30 years, to older people living in and around the city of Manningham.

About the Role

We are seeking a highly organised and customer-focused Administration Assistant to join our Doncaster Rehabilitation Services (DRS) team on a 12-month max-term contract.

This part-time role is 22.5 hours per week across three days, preferably Monday, Wednesday and Friday.

The Administration Assistant will provide high-quality administrative and client service support to ensure the smooth coordination of DRS services. Working closely with our Allied Health team, you will support client intake, service scheduling, record management and day-to-day administrative functions.

Key Responsibilities

• Provide administrative support including client intake across various funding streams (knowledge of My Aged Care, CHSP and HCP referral pathways is highly regarded)
• Respond to client enquiries and service requests in a timely and professional manner
• Schedule and coordinate allied health appointments and service requests
• Maintain accurate client records and documentation within AlayaCare
• Provide high-quality customer service to clients, families, staff, service providers and external stakeholders
• Support general administration tasks to ensure efficient service delivery

What We Offer

• Part-time 12-month max-term contract (22.5 hours per week)
• Preferred working days of Monday, Wednesday and Friday
• Opportunity to support meaningful allied health services for older people in the community
• Supportive and collaborative team environment
• Salary packaging benefits
• Ongoing learning and development opportunities

About You

• Previous experience in administration, customer service or a similar role
• Strong organisational skills with excellent attention to detail
• Professional written and verbal communication skills
• Ability to manage competing priorities and work effectively within a team
• Confident using computer systems and maintaining accurate records
• Experience in aged care, healthcare, disability or community services is desirable
• Knowledge of My Aged Care, CHSP, HCP or AlayaCare is highly regarded

If you are a motivated administration professional who enjoys supporting a team and making a difference to the lives of older people, we would love to hear from you.

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