Driver Training & Delivery Coordinator (Flexible)

NRMA; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Progressive flexibility

Travel discounts

NRMA Rewards membership

Job summary

NRMA is seeking a Training and Delivery Coordinator to streamline driver training programs, coordinate instructors and resources, and manage end-to-end administration. You will support customers from enquiry to delivery, while ensuring data accuracy and compliance across systems.

The role emphasizes continuous improvement, digital tooling adoption, and collaboration with internal teams to deliver high-quality training experiences across Drive School, Corporate Driver Training, and related

Qualifications

• Experience in customer service, sales support, administration or service delivery coordination.
• Strong organisation and scheduling skills.
• Great attention to detail and confidence working with data, records and business systems.
• Clear communication skills and a customer-first approach.
• A continuous improvement mindset, with an interest in using digital tools or AI to make work easier and more efficient.
• Experience in training, an RTO, LMS, compliance or financial administration would be a bonus.

Responsibilities

• Coordinate and allocate instructor and trainer resources across driver training programs, aligning schedules with demand, availability and program priorities.
• Manage program logistics, including venues, equipment, training materials, rostering, system setup and delivery readiness.
• Support end-to-end program administration including quotes, bookings, invoicing, purchase orders, payments and accurate record keeping.
• Provide professional customer support across Drive School and Corporate Driver Training bookings, changes, cancellations and enquiries.
• Act as an escalation point for complex customer issues, resolving complaints and service matters in line with NRMA standards.
• Maintain accurate data across systems to support compliance, reporting, invoicing and operational planning.
• Support Safer Drivers Course coordination and reporting requirements, including Transport for NSW requirements.
• Identify opportunities to improve workflows, reduce manual tasks and support the adoption of digital and AI-enabled tools across training delivery.

Skills

Customer service experience

Organisation & scheduling

Data accuracy

Customer communication

Continuous improvement

Training/LMS familiarity

Job description

NRMA is seeking a Training and Delivery Coordinator to streamline driver training programs, coordinate instructors and resources, and manage end-to-end administration. You will support customers from enquiry to delivery, while ensuring data accuracy and compliance across systems.

The role emphasizes continuous improvement, digital tooling adoption, and collaboration with internal teams to deliver high-quality training experiences across Drive School, Corporate Driver Training, and related