Driver Trainer

Kinetic; City Of Kalamunda; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Employee Assistance Program

Wellbeing support

Counselling and legal advice

Job summary

Kinetic is Australasia's leading bus operator, delivering services across Australia and New Zealand with a strong focus on safety, training, and customer service. We are seeking a Driver Trainer to deliver classroom and on-road training, developing drivers and supporting performance improvement.

The role involves coaching, assessing driver competence, and maintaining accurate records, with opportunities to impact service quality and safety culture across our network.

Qualifications

• Certificate IV in Training and Assessment is required.
• Desirable: WHS certificate, Driving Operations certificate, and heavy vehicle driver training experience.

Responsibilities

• Facilitate engaging classroom training for new and experienced drivers.
• Deliver on-road skills instruction to support HR licence attainment.
• Assess driver performance with practical evaluations and feedback.
• Mentor drivers and foster a proactive safety culture.
• Maintain training and HSE data and prepare reports.

Skills

Facilitation and coaching

Education

Certificate IV in Training and Assessment

Certificate IV in Work Health and Safety

Certificate III in Driving Operations

Job description

Role: Driver Trainer

Location: High Wycombe WA

Immediate Start

About us:

Kinetic is Australia and New Zealand’s largest and most diverse bus operator, moving more than 100 million passengers per year across some of the most recognisable names in bus transport.

As a business who genuinely cares about our customers, our people, and our environment, we are industry leaders in delivering zero-emission technology, investing in our communities, training and developing our people, and providing an inclusive workplace which reflects the communities we serve.

The Opportunity

This is a pivotal role where you'll ensure our people deliver exceptional service to our passengers and customers through outstanding driver training and customer experience support. You'll combine your passion for coaching and development with practical, hands-on training delivery, both in the classroom and on the road.

What You'll Do

• Facilitate engaging classroom training sessions for new and experienced drivers, covering safety, customer service and efficient vehicle operation
• Coordinate and deliver on-road skills instruction, supporting participants to gain their HR licence
• Assess driver competence through practical evaluations and provide constructive, development-focused feedback
• Mentor and support drivers, fostering a positive learning environment and a proactive safety culture
• Maintain accurate training and HSE data, and prepare reports for internal and external stakeholders
• Conduct regular risk assessments to identify hazards and recommend improvements
• Handle inbound and outbound customer feedback with empathy and professionalism, keeping accurate records
• Support the Service Delivery team in investigating and resolving customer complaints in line with contractual obligations
• Collaborate with depots, operations and frontline teams to resolve issues and reduce repeat complaints
• Analyse feedback and complaint trends to support continuous service improvement

About You:

Required:

• Certificate IV in Training and Assessment

Desirable:

• Certificate IV in Work Health and Safety
• Certificate III in Driving Operations
• Practical experience delivering heavy vehicle driver training, preferably in bus

The benefits of working with us:

• We are Australasia's leading mass transit bus operator and are rapidly growing.
• We have a diverse, inclusive, and supportive work environment that enables you to succeed.
• We care for our people and provide an Employee Assistance Program which includes wellbeing support, financial and nutritional coaching, counselling, and legal advice.