Donor & Surrogacy Programs Coordinator — Meaningful Impact

Queensland Fertility Group; Brisbane; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Flexible working options

Supportive team environment

Meaningful work

Job summary

Virtus Health in Brisbane seeks a Donor & Surrogacy Program Coordinator to join our Brisbane team on a full-time fixed-term contract. The role combines administration, patient support and program coordination to assist donors, recipients and surrogates on their journeys.

You will coordinate registrations, records, appointments and counsel patients with empathy, while ensuring regulatory compliance and accurate reporting. A supportive team and flexible options are offered.

Qualifications

• Previous administration experience.
• Strong organisational and coordination skills.
• Excellent customer service and communication skills.
• High attention to detail and accuracy.
• Strong digital literacy.
• Ability to manage competing priorities and meet deadlines.
• Professional judgement, discretion and confidentiality.
• Ability to work independently and collaboratively.

Responsibilities

• Coordinate donor, recipient and surrogacy program administration.
• Manage registration, documentation and record maintenance.
• Coordinate appointments, counselling sessions and treatment-related activities.
• Provide ongoing support and guidance throughout the donor and surrogacy journey.
• Liaise with patients, donors, fertility specialists, counsellors and internal stakeholders.
• Ensure compliance with relevant legislation, regulations and program requirements.
• Conduct audits of donor and surrogacy records, inventory and storage requirements.
• Monitor program documentation and compliance tracking.
• Maintain accurate reporting and record management processes.
• Contribute to continuous improvement initiatives and best-practice processes.
• Build strong relationships with internal and external stakeholders.
• Coordinate communications across multidisciplinary teams.
• Escalate complex matters appropriately and provide regular program updates.
• Support the delivery of a high-quality patient experience.

Job description

Virtus Health in Brisbane seeks a Donor & Surrogacy Program Coordinator to join our Brisbane team on a full-time fixed-term contract. The role combines administration, patient support and program coordination to assist donors, recipients and surrogates on their journeys.

You will coordinate registrations, records, appointments and counsel patients with empathy, while ensuring regulatory compliance and accurate reporting. A supportive team and flexible options are offered.