Donations Services Manager - Monash Health Foundation

Monash Health; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Salary packaging

Five weeks annual leave

Healthwise Fitness Centre access

Professional development opportunities

Supportive, values-driven workplace

Job summary

Monash Health Foundation is seeking an experienced donor services leader to oversee the donor services function, ensuring accurate processing of philanthropic income and delivering exceptional donor service at Monash Medical Centre Clayton. You will lead a small team, manage reconciliations and support reporting across Foundation systems.

This role emphasizes leadership, analytics and continuous improvement within a purpose-driven environment, with occasional travel to other Monash Health sites

Qualifications

• Experience in donor services, fundraising operations or supporter care.
• Analytical, organised and proactive with strong accuracy.
• Strong communication and stakeholder engagement.
• Ability to lead and develop a small team.

Responsibilities

• Lead the donor services function to ensure high donor experience.
• Oversee gift processing, receipting, acknowledgements and pledge admin.
• Lead, coach and develop Donations Services Officers.
• Manage reconciliations, reporting and data integrity across systems.
• Identify process improvements and enhance reporting capabilities.
• Partner with fundraising colleagues to meet objectives.

Skills

Attention to detail

Communication skills

Analytical thinking

Team leadership

Education

Bachelor's degree in Business or related

Tools

Salesforce NPSP

Oracle Fusion Cloud

Job description

Donations Services Manager - Monash Health Foundation

Embark on a rewarding career and be part of a team where your dedication makes a difference in people's lives.

About the role

Monash Health Foundation is seeking an experienced and people-focused leader to oversee our donor services function.

Reporting to the Head of Operations, you will be responsible for ensuring the accurate and compliant processing of philanthropic income, delivering exceptional donor service, leading a small team, and strengthening the systems, processes and insights that support our fundraising activities.

This is an exciting opportunity for an experienced donor services, fundraising operations or supporter care professional who enjoys combining leadership, service excellence, analytics and continuous improvement within a purpose-driven environment.

This is a full-time ongoing position based at Monash Medical Centre Clayton, with occasional travel to other Monash Health sites as required.

Your key responsibilities will include:

• Lead the Foundation's donor services function, ensuring a high standard of donor experience.
• Oversee gift processing, receipting, donor acknowledgements, regular giving and pledge administration.
• Lead, coach and develop Donations Services Officers.
• Manage reconciliations, reporting and data integrity activities across Foundation systems.
• Identify opportunities to improve processes, reporting capability and operational efficiency.
• Partner with fundraising and philanthropy colleagues to support the achievement of fundraising objectives.

About us

Monash Health Foundation is the fundraising arm of Monash Health, nurturing and encouraging philanthropic support to help improve patient care, fund medical research, invest in innovative equipment and enhance wellbeing outcomes for our community.

We are a passionate team of fundraising professionals committed to building meaningful relationships with donors and supporters who share our vision of delivering exceptional healthcare outcomes.

Monash Health is Victoria's largest public health service, employing more than 24,000 people across a network of hospitals, community services and healthcare facilities.

About You

You are an experienced donor services or fundraising operations professional who combines strong technical capability with a genuine commitment to customer service and team development.

You are analytical, organised and proactive, and you enjoy identifying better ways of working while maintaining high standards of accuracy and accountability. Most importantly, you value collaboration, build positive relationships and contribute positively to team culture.

You will bring:

• Strong attention to detail with a focus on accuracy and quality outcomes.
• Ability to manage competing priorities and meet deadlines with minimal supervision.
• Experience in administration, operations or basic finance support in a professional setting.
• Confident communication skills and a collaborative approach to working with stakeholders.
• Curiosity, integrity, and a positive, can-do attitude.

What you need

A tertiary qualification in business, fundraising, management, commerce or a related discipline, or equivalent experience, will be highly regarded.

Experience with Salesforce NPSP, Oracle Fusion Cloud or similar business systems will be advantageous.

A Working with Children Check is required.

In Return

You will join a purpose-driven organisation where your work directly contributes to better health outcomes for our community.

As a Monash Health employee, you will enjoy a range of benefits including:

• Salary packaging options to increase your take-home pay.
• Five weeks annual leave.
• Access to Healthwise Fitness Centre through salary packaging.
• Professional development opportunities and career growth.
• A supportive, collaborative and values-driven workplace