Donor Relations & Fundraising Support Specialist

Guide Dogs Qld; Queensland; Presencial; AUD 55.000 - 75.000; Jornada completa

Descripción de la vacante

Guide Dogs Queensland is seeking a Donor Relations & Fundraising Support Officer to join our fundraising team in Queensland. You will provide essential operational and administrative support across Regular Giving, Lottery, Single Giving and Merchandise programs, handling donor inquiries, communications, records, and campaign support.

The role offers varied, fast-paced work in a collaborative not-for-profit environment, with a focus on delivering a positive donor experience and contributing to

Formación

• Experience in administration, customer service or donor care roles.
• Strong organisational and time-management skills with ability to manage priorities.
• Excellent communication and interpersonal skills in a team environment.
• High attention to detail and comfort working with data and records.
• Proficiency in Microsoft Office (Outlook, Excel, Teams).
• Independent yet collaborative, with initiative to seek guidance when needed.

Responsabilidades

• Respond to donor and supporter enquiries with friendly, timely assistance.
• Coordinate donor communications, supporter materials, and merchandise orders.
• Maintain accurate supporter records across fundraising and CRM systems.
• Support day-to-day execution of fundraising campaigns and programs.
• Monitor shared inboxes, coordinate enquiries and ensure follow-ups.
• Assist with merchandise orders, stock coordination and supplier communications.
• Provide administrative support including reporting, meeting coordination and tracking actions.
• Identify opportunities to improve processes and donor experiences.
• Collaborate across the team and adapt as priorities change.

Conocimientos

Administration

Customer Service

Donor Care

CRM

Herramientas

Microsoft Office

Salesforce

Descripción del empleo

Guide Dogs Queensland is seeking a Donor Relations & Fundraising Support Officer to join our fundraising team in Queensland. You will provide essential operational and administrative support across Regular Giving, Lottery, Single Giving and Merchandise programs, handling donor inquiries, communications, records, and campaign support.

The role offers varied, fast-paced work in a collaborative not-for-profit environment, with a focus on delivering a positive donor experience and contributing to