Supporter Experience Coordinator – Gifts in Wills & Philanthropy

Guide Dogs Victoria; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Guide Dogs Victoria in Melbourne is seeking a dedicated Supporter Experience Coordinator to nurture our Gifts in Wills and Philanthropy program and deepen donor relationships. You will coordinate stewardship, prepare donor communications and maintain accurate records to advance life-changing services.

You will engage with mid-level and major donors, manage enquiries, support events and campaigns, and work with CRM systems to track interactions.

Qualifications

• Experience in fundraising, donor relations or philanthropy.
• Strong interpersonal and written communication skills.
• Excellent organisational abilities and attention to detail.
• Experience using CRM/donor databases; Salesforce experience is preferred.
• Ability to prepare high-quality donor communications and reports.
• Experience supporting fundraising campaigns, stewardship activities or donor events.
• Ability to maintain accurate donor records and track interactions.
• Discretion and professionalism with confidential information.
• Gifts in Wills and major giving discussions welcomed.
• Current driver's licence and willingness to travel.

Responsibilities

• Coordinate stewardship activities and donor communications for Gifts in Wills & Philanthropy.
• Respond to enquiries from prospective bequestors and legal representatives.
• Maintain accurate donor records and manage CRM entries.
• Support donor events, campaigns and philanthropic engagement initiatives.

Skills

Fundraising & donor relations

Communication skills

Organisation

Salesforce

Donor communications

Donor events

Data management

Discretion

Gifts in Wills

Driver's license

Inclusion

Dog-friendly

Job description

Supporter Experience Coordinator – Gifts in Wills & Philanthropy

Supporter Experience Coordinator – Gifts in Wills & Philanthropy

Guide Dogs Victoria | Kew | Full Time | Permanent | On-Site

Build meaningful relationships. Create lasting impact. Support a life-changing cause.

About Us

For nearly 70 years, Guide Dogs Victoria has been breaking down barriers so people can live life without limits. We place our clients at the centre of everything we do, ensuring their goals, preferences and lived experience shape every stage of the service journey.

Our highly trained dogs and specialist services support people living with low vision, blindness, disability, PTSD and other complex needs to build independence, capability and confidence.

About the Role

As our Supporter Experience Coordinator – Gifts in Wills & Philanthropy, you will help grow and nurture Guide Dogs Victoria’s Gifts in Wills program while supporting relationships with our mid-level and major donors.

You will play an important role in creating positive and meaningful supporter experiences, coordinating stewardship activities, preparing donor communications and maintaining accurate records. From responding to enquiries from prospective bequestors and their legal representatives to supporting donor events, campaigns and philanthropic engagement, you will help strengthen relationships with supporters whose generosity enables us to continue delivering life-changing services.

About You

You are organised, proactive and relationship-focused, with a genuine passion for connecting people with a meaningful cause. You communicate with warmth, empathy and professionalism, and are comfortable discussing sensitive topics such as Gifts in Wills andmajor giving. You enjoy balancing administrative responsibilities with supporter engagement and take pride in creating thoughtful, positive experiences for donors.

Key Skills & Experience You Will Bring:

• Demonstrated experience in fundraising, donor relations, philanthropy or a related administrative role.
• Strong interpersonal and written communication skills, with the ability to build rapport with a diverse range of supporters and stakeholders.
• Excellent organisational skills and attention to detail, with the ability to manage competing priorities.
• Experience using CRM, donor database or case management systems, with Salesforce experience highly regarded.
• Ability to prepare high-quality donor communications, including correspondence, invitations, thank-you letters, proposals and reports.
• Experience supporting fundraising campaigns, donor stewardship activities, events or supporter engagement initiatives.
• Ability to maintain accurate donor records, track interactions and support relationship management activities.
• A high level of discretion and professionalism when handling sensitive and confidential information.
• Confidence discussing sensitive topics, including Gifts in Wills andmajor giving, with warmth and care.
• Ability to work independently while collaborating effectively with colleagues across the organisation.
• A proactive, solutions-oriented approach and a commitment to continuous improvement.
• A genuine passion for inclusion, accessibility and social impact.
• Comfortable working around and with large dogs.
• A current driver's licence and willingness to travel as required.

Experience in Gifts in Wills, charitable bequests or philanthropic giving within the not-for-profit sector would be highly regarded, as would experience in direct marketing, donor communications or supporter stewardship journeys.

Important

We are an equal opportunity employer committed to providing a work environment that embraces and values diversity, equity, inclusion and accessibility. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander people, people with disabilities including low vision or blindness, people from CALD and LGBTQIA+ communities, and people of all ages.

We are committed to making reasonable workplace adjustments and supporting candidates through the recruitment and selection process. Please contact our team at **@guidedogsvictoria.com.au if you require any adjustments.

For further information, please contact **@guidedogsvictoria.com.au.

We recognise and celebrate the diversity of our employees and volunteers and the benefits this brings to our organisation.

Our people enjoy an inclusive and culturally safe work environment free from all forms of discrimination.

Guide Dogs Victoria is a Child Safe organisation.