Donor Relations & Fundraising Support Officer

Guide Dogs Qld; Queensland; On-site; AUD 55,000 - 75,000; Full time

Job summary

Guide Dogs Queensland is seeking a Donor Relations & Fundraising Support Officer to join our fundraising team in Queensland. You will provide essential operational and administrative support across Regular Giving, Lottery, Single Giving and Merchandise programs, handling donor inquiries, communications, records, and campaign support.

The role offers varied, fast-paced work in a collaborative not-for-profit environment, with a focus on delivering a positive donor experience and contributing to

Qualifications

• Experience in administration, customer service or donor care roles.
• Strong organisational and time-management skills with ability to manage priorities.
• Excellent communication and interpersonal skills in a team environment.
• High attention to detail and comfort working with data and records.
• Proficiency in Microsoft Office (Outlook, Excel, Teams).
• Independent yet collaborative, with initiative to seek guidance when needed.

Responsibilities

• Respond to donor and supporter enquiries with friendly, timely assistance.
• Coordinate donor communications, supporter materials, and merchandise orders.
• Maintain accurate supporter records across fundraising and CRM systems.
• Support day-to-day execution of fundraising campaigns and programs.
• Monitor shared inboxes, coordinate enquiries and ensure follow-ups.
• Assist with merchandise orders, stock coordination and supplier communications.
• Provide administrative support including reporting, meeting coordination and tracking actions.
• Identify opportunities to improve processes and donor experiences.
• Collaborate across the team and adapt as priorities change.

Skills

Administration

Customer Service

Donor Care

CRM

Tools

Microsoft Office

Salesforce

Job description

Are you an organised, proactive and customer-focused professional who enjoys keeping things running smoothly behind the scenes?

Do you thrive in a busy, collaborative environment where no two days are quite the same?

At Guide Dogs Queensland, we're looking for a Donor Relations & Fundraising Support Officer to join the team and play an important role in supporting our fundraising programs and creating positive experiences for our valued donors and supporters.

This is a fantastic opportunity for someone who enjoys variety, takes pride in the details and wants to use their administration and coordination skills to contribute to a meaningful cause.

Are you an organised, proactive and customer-focused professional who enjoys keeping things running smoothly behind the scenes?

Do you thrive in a busy, collaborative environment where no two days are quite the same?

At Guide Dogs Queensland, we're looking for a Donor Relations & Fundraising Support Officer to join the team and play an important role in supporting our fundraising programs and creating positive experiences for our valued donors and supporters.

This is a fantastic opportunity for someone who enjoys variety, takes pride in the details and wants to use their administration and coordination skills to contribute to a meaningful cause.

About Guide Dogs Queensland

At Guide Dogs Queensland, we're passionate about empowering people with low vision or blindness to live independently and confidently.

Through our services, programs and community support, we help create opportunities and make a meaningful difference in the lives of Queenslanders.

Our donors and supporters play a vital role in making this possible, and that's where you come in!

About the role

As our Donor Relations & Fundraising Support Officer, you'll provide essential operational and administrative support across our Fundraising team, helping ensure our fundraising programs run smoothly and our donors and supporters receive a positive and responsive experience.

Working across a variety of fundraising activities, including Regular Giving, Lottery, Single Giving and Merchandise, you'll be involved in everything from responding to donor enquiries and coordinating communications to maintaining records, supporting campaigns and keeping day-to-day activities on track.

You'll work closely with our Coordinators and wider fundraising team, providing flexible support, keeping on top of competing priorities and helping ensure the little things don't get missed.

• Responding to donor and supporter enquiries, providing friendly, professional and timely assistance.
• Coordinating donor communications, supporter materials, merchandise orders and fulfilment activities.
• Maintaining accurate supporter records and information across fundraising and CRM systems.
• Supporting the day-to-day delivery of fundraising campaigns and programs.
• Monitoring shared team inboxes, coordinating enquiries and ensuring actions are followed up.
• Assisting with merchandise orders, stock coordination and supplier communications.
• Providing administrative support, including reporting, meeting coordination, tracking actions and following up outstanding items.
• Identifying opportunities to improve processes and contribute to a positive supporter experience.
• Working collaboratively across the team and providing flexible support as priorities change.

About you

You're someone who enjoys being organised, helping others and making sure things get done.

You bring a positive, can-do attitude, strong attention to detail and the ability to juggle multiple priorities while maintaining a high standard of work.

To be successful in this role, you'll bring:

• Experience in administration, customer service, donor care or a similar support role.
• Strong organisational and time management skills, with the ability to manage competing priorities.
• Excellent communication and interpersonal skills, with a friendly and professional approach.
• High attention to detail and confidence working with data, records and administrative systems.
• Proficiency in Microsoft Office, including Outlook, Excel and Teams.
• The ability to work both independently and collaboratively, using initiative and knowing when to seek guidance.
• A flexible and proactive approach, with a willingness to support different activities across the team.

Experience in fundraising, donor services or the not-for-profit sector would be an advantage, as would familiarity with systems such as Salesforce, Funraisin or Shopify, but these aren't essential.

What matters most is your ability to stay organised, provide great service and contribute positively to the team.

Why join Guide Dogs Queensland?

At Guide Dogs Queensland, you'll be part of an organisation where the work you do has a genuine purpose.

You'll have the opportunity to:

• Contribute to meaningful fundraising programs that support Queenslanders with low vision or blindness.
• Work alongside a passionate, collaborative and supportive team.
• Enjoy a varied role where you can build your skills and make a real contribution.
• Be part of a purpose-driven organisation that values its people and the communities we support.

Ready to make a difference?

If you're an organised, enthusiastic and service-focused professional looking for a role where your work has purpose, we'd love to hear from you.