Donor Coordinator

Adora Fertility Pty; Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Birthday leave

Paid parental leave - 10 weeks

Employee discounts platform

Novated leasing

Employee assistance program

Free counselling sessions

Discounts on fertility services

Local social activities

Employee awards

Job summary

Adora Fertility Pty in Australia is seeking a Donor Coordinator for a full-time role based in Greensborough, Parramatta or Surry Hills. You will be the first point of contact, providing high-quality service to patients and healthcare professionals within the donor program.

The role requires empathy, strong communication, and coordination skills, with training provided. Join a supportive, inclusive workplace that values wellbeing and professional development.

Qualifications

• Minimum 2 years’ experience in a customer service or administration role, preferably in healthcare.
• High level of empathy and integrity.
• Excellent interpersonal and communication skills.
• Patient-centred warm and caring approach.
• Willingness to learn and grow with the business.

Responsibilities

• Assist Adora clinicians by ensuring patients are ready to cycle on for an IUI/ART cycle involving donation.
• Ensure that patients undertaking known donor cycles comply with relevant state legislation, RTAC COP, NHMRC guidelines and Adora Known Donor Recipient Policies and Procedures.
• Manage counselling, support and coordination of patients involving donation.
• Collate screening results and pap smears through pathology providers or directly from patients.
• Handle post specialist appointment paperwork – including checking consents, prescriptions and treatment plans.
• Create and fill patient checklists as part of preparation for cycles.
• Email/mail pathology forms and scan referrals to patients when required.
• Ensure ongoing liaison and support of donors and recipients throughout their treatment cycles (e.g. sperm, egg, embryo, egg sharing).

Skills

Customer service

Administration

Interpersonal skills

Communication skills

Job description

Adora Fertility is one of Australia’s leading providers of high quality fertility treatment. We are a private clinic committed to high quality, specialist-led fertility treatment without the premium costs. In 2014 we opened our first clinic, changing the fertility landscape by being the first Australian provider to offerbulk-billed IVF, our range of fertility treatment options are now available through our network of clinics in NSW, VIC, QLD and WA. Our focus on providing high quality fertility treatment at a fraction of the cost remains our mission today.

Our highly skilled team consists of Fertility Specialists, GPs, nurses, scientists, embryologists and patient support staff who have all been carefully selected to guide our patients with passion and care.

About the Role

A full-time opportunity exists for an enthusiastic individual to join our team as Donor Coordinator at our clinic, based in either Greensborough, Parramatta or Surry Hills (dependent on successful candidate).

As first point of contact for our patients, we are seeking that special individual with genuine warmth, attentiveness, and positivity.The primary purpose of this role is to provide a high-quality service and support to the healthcare professionals, nurses and patients specifically going through the Donor program.

Our commitment to quality and safety is our highest priority. As a Category B healthcare worker, vaccinations for influenza is mandatory in Victoria and COVID-19 is strongly recommended.

Join a safe & inclusive workplace that emphasises its employee's wellbeing and development

Access to our Employee Assistance Program and free counselling sessions

Discounts on our Adora fertility services

Birthday leave

Paid parental leave allowance - 10 weeks

Employee discounts platform, Adora Perks

Novated leasing

Local social activities

Employee awards

Key Responsibilities

Assist Adora clinicians by ensuring patients are ready to cycle on for an IUI/ART cycle involving donation

Ensure that patients undertaking known donor cycles comply with relevant state legislation, RTAC COP, NHMRC guidelines and Adora Known Donor Recipient Policies and Procedures

Manage counselling, support and coordination of patients involving donation

Collate screening result and pap smears thought pathology providers or directly from patients

Handle post specialist appointment paperwork - including checking consents, prescriptions and treatment plans

Create and fill patient checklists as part of preparation for cycles

Email/mail pathology forms and scan referrals to patients when required

Ensure ongoing liaison and support of donors and recipients throughout their treatment cycles (e.g. sperm, egg, embryo, egg sharing)

About you

To be considered for this role, you will possess the following:

Minimum 2 years’ experience in a customer service or administration role preferably in a healthcare environment (donor experience preferable but not essential)

High level of empathy and integrity

Excellent interpersonal and communication skills

A patient-centred warm and caring approach

Excellent verbal and written communication skills

Willingness to learn and grow with the business

Full training will be provided

Adora is an equal opportunity employer, and celebrates the unique perspectives, lived experiences and talents of a diverse workforce. We are committed to creating a culture based upon fairness, equity and inclusion, and believe this is fundamental to engaging and connecting with our teams, patients and community.

We welcome applications from people of all backgrounds, abilities, and identities and encourage candidates with disabilities or specific needs to let us know whether you require reasonable adjustments during the recruitment process.

Our core values of Social Responsibility, Integrity, Empathy, Teamwork, Respect and Excellence guide our actions every day. If you share those values and want to contribute to a team that embraces these principles, we invite you to submit your application today.