Medical Receptionist

Adora Fertility Pty; Sydney; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Employee Assistance Program

Free counselling sessions

Birthday leave

Paid parental leave - 10 weeks

Discounts on fertility services

Novated leasing

Local social activities

Employee awards

Adora Perks discounts

Job summary

Adora Fertility Pty is seeking a patient services administrator to join our NSW NSW network in Surry Hills. You will be the welcoming first point of contact, handling reception tasks, billing and scheduling while supporting our team of specialists, GPs, nurses and embryologists, and most importantly our patients.

We value warmth, attentiveness and a positive attitude, and offer full training. Vaccinations are encouraged for safety, and Adora Fertility is committed to an inclusive, fair working

Qualifications

• Previous demonstrated work experience in a medical or specialist environment.
• Knowledge of Genie, Medicare and Private Health Fund billing (desirable).
• Vibrant and professional attitude focused on exceptional patient care and continuous improvement.
• Willingness to learn and grow with the business.
• Excellent verbal and written communication skills.
• Ability to multi-task and prioritise.

Responsibilities

• Serve as first point of contact for patients and assist with reception tasks.
• Assist with billing and scheduling for a medical team including specialists and nurses.
• Provide support to the team and patients to navigate fertility treatment pathways.
• Utilise systems to support patient care and ensure accurate record keeping.
• Maintain a friendly, patient‑focused and proactive service approach.

Skills

Customer service

Reception

Communication

Team support

Education

Experience in medical environment

Tools

Genie

Job description

Adora Fertility is one of Australia’s leading providers of high-quality fertility treatment. We are a private clinic committed to high quality, specialist-led fertility treatment without the premium costs. In 2014 we opened our first clinic, changing the fertility landscape by being the first Australian provider to offerbulk-billed IVF. Our range of fertility treatment options are now available through our network of clinics in NSW, VIC, QLD and WA. Our focus on providing high-quality fertility treatment at a fraction of the cost remains our mission today.

Our highly skilled team consists of Fertility Specialists, GPs, nurses, scientists, embryologists and patient support staff who have all been carefully selected to guide our patients with passion and care.

Join a safe & inclusive workplace that emphasises its employee's wellbeing and development

Access to our Employee Assistance Program and free counselling sessions

Discounts on our Adora fertility services

Birthday leave

Paid parental leave allowance - 10 weeks

Employee discounts platform, Adora Perks

Novated leasing

Local social activities

Employee awards

About this Role

An opportunity exists for an enthusiastic individual to join our innovative patient services administration team in Surry Hills on a permanent full-time basis.

As first point of contact for our patients, we are seeking a special individual with genuine warmth, attentiveness, and positivity. The role will be a mix of reception, administrative tasks such as billing and scheduling, support for our team of specialists, GPs, nurses and embryologists, and very importantly, support for our patients.

Our commitment to quality and safety is our highest priority. As a Category B healthcare worker, vaccinations for influenza and COVID-19 are strongly recommended.

The successful applicant will have the following knowledge and experience:

Previous demonstrated work experience in a medical or specialist environment

Knowledge of Genie, Medicare and Private Health Fund billing (desirable)

A vibrant and professional attitude focused on exceptional patient care and continuous improvement in both self and the workplace

Willingness to learn and grow with the business

Excellent verbal and written communication skills

Ability to multi-task and prioritise

To succeed in this role, you will bring a strong professional customer service skill set and a desire to help customers, including team members, within Adora Fertility NSW.

You will have a high level of enthusiasm and initiative but be able to use your resilience and expertise to help new and existing patients navigate the path to commencing fertility treatment.

Full training will be provided to the successful candidate.

Adora is an equal opportunity employer, and celebrates the unique perspectives, lived experiences and talents of a diverse workforce. We are committed to creating a culture based upon fairness, equity and inclusion, and believe this is fundamental to engaging and connecting with our teams, patients and community.

We welcome applications from people of all backgrounds, abilities, and identities and encourage candidates with disabilities or specific needs to let us know whether you require adjustments during the recruitment process.

Our core values of Social Responsibility, Integrity, Empathy, Teamwork, Respect and Excellence guide our actions every day. If you share those values and want to contribute to a team that embraces these principles, we invite you to submit your application today.