Senior Patient Advocate

Next Practice; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Connect IVF in Sydney seeks an experienced Patient Advocate to join our administration team. You will provide essential administrative support to ensure smooth clinic operations, greet patients, compile medical reports and handle data entry across the PMS system.

The role requires strong attention to detail, excellent communication, and experience in clerical duties within a medical environment. Join a compassionate team dedicated to accessible fertility care.

Qualifications

• Completion of high school.
• Experience in clerical and administrative duties, including printing, scanning, filing, data entry, computer system administration, ordering, stock management, phone calls and emails.

Responsibilities

• Greet patients.
• Compile medical reports.
• Resolve patient disputes.
• Take and input into the PMS patient consultation bookings.
• Accurate input of patient personal data into the PMS.
• Responding to faxes.
• Batching and adjusting.
• Scanning and assigning to patient files.
• Answering phones.
• Patient billing.
• Assist with the operational aspects of the IVF centre in absence of Practice Manager.

Skills

Administrative skills

Data entry

Phone handling

Communication

Team player

Education

High school diploma

Tools

PMS software

Medical records systems

Job description

Join a growing IVF clinic where science, innovation and compassionate patient care come together.

Connect IVF is seeking an experienced Patient Advocate to join our dedicated administration team in Sydney CBD.

We are committed to providing connected, compassionate and affordable assisted reproductive technology (ART) to the people of Sydney. At Connect IVF, treatment is guided by each patient’s individual fertility needs—not their financial position. Our purpose is to deliver high-quality, evidence-based fertility care and help more patients achieve their dream of building a family.

About Connect IVF

Connect IVF is focused on delivering accessible, high-quality fertility care without compromising on clinical outcomes.

Our purpose-built clinic combines world‑class technology, evidence-based treatment and individualised patient care to optimise each patient’s chance of having a baby.

Our multidisciplinary team of fertility specialists, embryologists, nurses and patient advocates work closely together to support patients throughout every step of their fertility journey.

We value clinical excellence, innovation, teamwork and, above all, the experience and wellbeing of our patients.

About the Role

Reporting to the Clinic manager, you will provide administrative support to ensure the smooth operation of the clinic.

Your responsibilities will include:

• Greet patients
• Compile medical reports
• Resolve patient disputes
• Take and input into the PMS patient consultation bookings
• Accurate input of patient personal data into the PMS
• Responding to faxes
• Batching and adjusting
• Scanning and assigning to patient files
• Answering phones
• Patient billing
• Assist with the operational aspects of the IVF centre in absence of Practice Manager

About You

We are looking for someone who is:

• Reliable, organised and highly attentive to detail.
• Comfortable working in a busy clinic
• Confident using computers and a range of administrative systems.
• An effective communicator, both verbally and in writing.
• Able to build positive and professional relationships with colleagues across the business.
• Able to prioritise tasks, manage competing demands and meet deadlines.
• A proactive team player who is willing to assist wherever required.
• Practical, solutions-focused and interested in improving processes and workflow.
• Committed to maintaining high standards of quality, safety, confidentiality and professionalism.

About You – Experience and Qualifications

To be considered for this position, you will have:

• Completion of high school.
• Experience in clerical and administrative duties, including printing, scanning, filing, data entry, computer system administration, ordering, stock management, phone calls and emails.
• Strong computer skills and attention to detail.
• Excellent organisational and time-management skills.
• Strong verbal communication and interpersonal skills.
• The ability to work effectively as part of a collaborative team.
• Previous experience within the medical industry is a must.

What We Offer

At Connect IVF, we believe our people are central to the care we provide.

In return, we offer:

• A supportive and collaborative multidisciplinary team.
• A workplace that values innovation, professional development and continuous improvement.
• The opportunity to contribute to the continued development and growth of a progressive IVF clinic.
• A role where your work directly supports the delivery of high-quality care to patients and their families.

Be Part of Something Meaningful

If you are organised, science-minded and passionate about working as part of a team that makes a genuine difference to patients and their families, we would love to hear from you.

Connect IVF is an equal opportunity employer and welcomes applications from suitably qualified
candidates.