ICT Support Officer (FT 12-Mth Contract)

Adora Fertility; Sydney; On-site; AUD 90,000 - 115,000; Full time

Benefits offered by this job

Birthday leave

Adora Perks discounts

Novated leasing

Employee Assistance Program

Free counselling sessions

Local social activities

Employee awards

Job summary

Adora Fertility is seeking an approachable ICT Support Officer to own day-to-day IT support across clinic, day surgery and corporate sites. The role focuses on core ICT duties with structured training, then gradually taking ownership of more complex issues and projects.

This full-time 12-month contract can be based in Sydney, Melbourne or Brisbane, depending on location. You will support Windows 10/11, MS 365, AD/Entra ID, and networking, with exposure to healthcare environments and privacy

Qualifications

• 2+ years in an IT support role
• Strong Windows 10/11 and Microsoft 365 troubleshooting skills
• Exposure to Active Directory and/or Entra ID user administration
• Understanding of basic networking concepts (DNS, DHCP, VPN, Wi-Fi)
• Initiative, curiosity and self-motivation
• Strong communication skills with non-technical staff
• Discretion with sensitive information and privacy obligations for health information
• MSP experience
• Certifications such as CompTIA A+/Network+, MS-900, AZ-104 (or working toward), ITIL Foundation

Responsibilities

• Provide second-line IT support beyond the MSP
• On-boarding/off-boarding using automated provisioning tooling and coordinating with HR
• Manage end-user devices, printers, and AV across sites
• Administer Microsoft 365: Exchange Online, Teams, licenses
• Manage Hybrid AD + Entra ID users and groups
• Maintain asset registers, runbooks and documentation
• Site networking and VPN/DNS/DHCP changes with MSP
• Windows server file shares, permissions and backups
• Cloud phone system administration and IVR changes
• Vendor/MSP coordination and service-quality assurance

Skills

Windows troubleshooting

Microsoft 365 admin

Active Directory/Entra ID

Networking basics (DNS/DHCP/VPN)

MSP experience

PowerShell scripting

Healthcare/EMR exposure

Tools

PowerShell

Job description

ICT Support Officer (FT 12-Mth Contract)

Adora Fertility is one of Australia’s leading providers of high-quality fertility treatment. We are a private clinic committed to high quality, specialist-led fertility treatment without the premium costs. In 2014 we opened our first clinic, changing the fertility landscape by being the first Australian provider to offerbulk-billed IVF. Our range of fertility treatment options are now available through our network of clinics in NSW, VIC, QLD and WA. Our focus on providing high-quality fertility treatment at a fraction of the cost remains our mission today.

Our highly skilled team consists of Fertility Specialists, GPs, nurses, scientists, embryologists and patient support staff who have all been carefully selected to guide our patients with passion and care.

Join a safe & inclusive workplace that emphasises its employee's wellbeing and development

Access to our Employee Assistance Program and free counselling sessions

Birthday leave

Discounts on our Adora Fertility services and fertility & reproductive treatment leave

Employee discounts platform, Adora Perks

Novated leasing

Local social activities

Employee awards

About the Role

We’re looking for an approachable and solutions-focused ICT professional who can own day-to-day IT support and core systems administration across Adora Fertility's clinic, day surgery and corporate sites, keeping the systems that support patient care running reliably and securely.

This is a full-time role for a 12-month contract, in either Sydney, Melbourne or Brisbane (dependant on successful candidate’s location).

This role will initially focus on core ICT support activities, with structured training, guidance and exposure to our systems and environment. As knowledge, confidence and capability is developed, the role will progressively take ownership of more complex issues, projects and areas of responsibility.

Key Responsibilities

• Second-line support above our external Managed Service Provider (MSP)
• Staff on-boarding and off-boarding activities using largely automated provisioning tooling (accounts, licences, mailboxes, phone extensions) and coordinating with HR and other managers
• Management of end-user fleet, including laptops, desktops, printers, mobile devices and meeting room AV across all sites
• Day-to-day Microsoft 365 administration: Exchange Online shared mailboxes, Teams, and licence management
• User and group administration in the hybrid Active Directory + Entra ID environment
• Asset registers, documentation and runbooks

Responsibilities aligned with development

• Site networking: Wi-Fi, site-to-site VPNs, DNS/DHCP changes and troubleshooting, working with our MSP and carriers
• Windows server administration: file shares and permissions, certificates, patching and backup verification
• Cloud phone system administration: extensions, call queues, IVR and call-reporting changes
• Vendor and MSP management: ensuring compliance with agreed service standards and coordinating maintenance windows around clinic hours

About you

To be considered for this role, you will possess the following:

• 2+ years in an IT support role (internal or MSP)
• Strong Windows 10/11 and Microsoft 365 troubleshooting skills
• Exposure to Active Directory and/or Entra ID user administration
• Understanding of basic networking concepts (DNS, DHCP, VPN, Wi-Fi)
• Initiative, curiosity and self-motivation
• Strong communication skills, including clear and patient communication with non-technical staff
• A calm and approachable demeanour, particularly when under pressure
• Discretion with sensitive information, and an understanding of (or willingness to learn) privacy obligations for health information (Privacy Act 1988, APPs)
• MSP experience
• Scripting exposure (preferably PowerShell)
• Experience in healthcare or clinical environments; practice management/EMR exposure
• Certifications such as CompTIA A+/Network+, MS-900, AZ-104 (or working toward), or ITIL Foundation

Training will be provided to support your growth and development at Adora Fertility.

If you enjoy solving problems, helping people get the most from your technology, working across a varied IT environment and are looking for an internal role with real ownership, we’d love to hear from you.

Adorais an equal opportunity employer, and celebrates the unique perspectives, lived experiences and talents of a diverse workforce. We are committed to creating a culture based upon fairness, equity and inclusion, and believe this is fundamental to engaging and connecting with our teams, patients and community.

We welcome applications from people of all backgrounds, abilities, and identities and encourage candidates with disabilities or specific needs to let us know whether you require adjustments during the recruitment process.

Our core values ofSocial Responsibility, Integrity, Empathy, Teamwork, RespectandExcellenceguide our actions every day. If you share those values and want to contribute to a team that embraces these principles, we invite you to submit your application today.