Donor Care Specialist (Hybrid) – Impact & Retention

Médecins Sans Frontières Australia & Médecins Sans Frontières New Zealand; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible & hybrid working arrangements

Salary packaging + insurance benefits

Annual salary review & performance

Training budget & LinkedIn learning

Employee Assistance Program

Diversity & inclusion culture

Additional leave & purchased leave

Novated lease & retail discounts

Monthly Friday afternoons off

Job summary

Médecins Sans Frontières Australia & Médecins Sans Frontières New Zealand is seeking a donor-focused Customer Care role to support MSF's donors and fundraising teams. You will handle inquiries via phone, email, and mail, ensuring high-quality service and accurate data entry.

The role emphasizes donor retention, PCI-DSS compliance, and collaboration across MSF operations, with a flexible and hybrid working arrangement.

Qualifications

• Experience in a call centre or customer service role.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and deliver high-quality donor service.
• Understanding of MSF's mission and values is beneficial.

Responsibilities

• Serve as first point of contact for donors and the public via phone, email, and mail.
• Handle donations, refunds, and cancellations; offer solutions to retain donors.
• Ensure accurate data entry and compliance with PCI-DSS and audit guidelines.
• Build cross-team relationships and participate in coaching and development.

Skills

Customer service

Communication

Tools

Salesforce CRM

MS Office

Job description

Médecins Sans Frontières Australia & Médecins Sans Frontières New Zealand is seeking a donor-focused Customer Care role to support MSF's donors and fundraising teams. You will handle inquiries via phone, email, and mail, ensuring high-quality service and accurate data entry.

The role emphasizes donor retention, PCI-DSS compliance, and collaboration across MSF operations, with a flexible and hybrid working arrangement.