Admin/Dispatch Assitance

Geelong Transport Pty Ltd; Melbourne; On-site; AUD 45,000 - 60,000; Full time

Job summary

GT Towing & Transport is seeking an organised and reliable Administration & Dispatch Assistant to join our growing team in Melbourne. The role covers daily transport scheduling, dispatch coordination, customer communications, and maintaining accurate job records while supporting drivers and management.

You will work closely with drivers, customers and management to ensure bookings, pickups and deliveries are communicated and completed efficiently. Full training provided for the right candidate.

Qualifications

• Organised with high attention to detail.
• Proficient in Microsoft Excel and email.

Responsibilities

• Assist with daily transport scheduling and dispatch operations.
• Allocate and coordinate transport jobs with drivers.
• Communicate with customers regarding bookings, pickups and deliveries.
• Monitor job progress and provide updates to customers.
• Enter and update transport bookings in our system.
• Prepare and process transport paperwork and job documentation.
• Assist with driver schedules and daily run sheets.
• Liaise with drivers to ensure jobs are completed efficiently.
• Respond to customer enquiries via phone and email.
• Data entry and maintaining accurate job records.
• Assist with invoicing and general accounts administration when required.
• Use Microsoft Excel and transport management software.
• Support the operations and management team with general office duties.

Skills

Organised

Attention to detail

Multitasking

Fast-paced environment

Customer liaison

Computer literacy

Excel & email

Reliability

Phone manners

Problem solving

Work under pressure

Quality focus

Tools

Microsoft Excel

Transport management software

Job description

GT Towing & Transport is a growing transport and towing business looking for a motivated, organised and reliable Administration & Dispatch Assistant to join our team.

This is a varied, hands-on role involving general administration, assisting with daily transport scheduling, coordinating jobs and supporting our dispatch and operations team.

You will work closely with our drivers, customers and management team to help ensure transport jobs are organised, communicated and completed efficiently.

About the Role

The successful candidate will assist with a range of day-to-day administration and transport operations duties, including:

• Assisting with daily transport scheduling and dispatch operations
• Allocating and coordinating transport jobs with drivers
• Communicating with customers regarding bookings, pickups and deliveries
• Monitoring job progress and providing updates to customers
• Entering and updating transport bookings in our system
• Preparing and processing transport paperwork and job documentation
• Assisting with driver schedules and daily run sheets
• Liaising with drivers to ensure jobs are completed efficiently
• Responding to customer enquiries via phone and email
• Data entry and maintaining accurate job records
• Assisting with invoicing and general accounts administration when required
• Using Microsoft Excel and transport management software
• Supporting the operations and management team with general office duties

About You

We are looking for someone who is:

• Highly organised with excellent attention to detail
• Comfortable multitasking and managing competing priorities
• Able to work efficiently in a fast-paced environment
• Confident communicating with customers, drivers and colleagues
• Computer literate and comfortable learning new systems
• Confident using Microsoft Excel and email
• Reliable, proactive and able to work independently
• A clear and professional communicator with good phone manners
• Able to problem-solve and adapt when schedules change
• Capable of working under pressure while maintaining accuracy
• Someone who takes pride in getting the job done correctly

Previous transport, dispatch or administration experience is desirable but not essential. We are willing to train the right person who has a positive attitude, strong work ethic and willingness to learn.

Experience in transport, logistics, scheduling or customer service would be an advantage, however full training can be provided.

What We Offer

• Full-time position within a growing transport business
• Friendly and supportive team environment
• Varied role where no two days are the same
• On-the-job training and ongoing support
• Opportunity to develop your skills in transport operations, dispatch and administration
• Long-term career development opportunities

If you are organised, computer confident, enjoy problem-solving and thrive in a busy environment, we would love to hear from you.

Job Summary

Join GT Towing & Transport! We're seeking an organised and reliable Administration & Dispatch Assistant to help coordinate transport bookings, support daily scheduling, communicate with drivers and customers, and keep our busy transport operations running smoothly. Full training provided for the right candidate.