Dispatch Team Lead

Loco Love; Byron Bay; On-site; AUD 70,000 - 90,000; Full time

Job summary

Loco Love PTY in Byron Bay is seeking a proactive Dispatch Team Lead to guide the warehouse on shift, ensuring orders leave on time, correctly packed and in perfect condition. This hands-on role requires leading by example, solving problems as they arise, and keeping the team engaged in a fast-paced peak season.

Reporting to the Dispatch Manager, you will coordinate people, equipment and stock, maintain accurate records in CIN7/DEAR, and drive safer, smoother operations while upholding Loco

Qualifications

• Must have experience leading a team in a warehouse/dispatch/logistics environment.
• Strong communication and organisational skills with a proactive mindset.
• Comfortable using inventory systems and contributing to process improvements.
• Forklift licence or willingness to obtain one is desirable.

Responsibilities

• Lead the Dispatch team on shift, directing people, equipment and materials to meet targets.
• Oversee picking, packing and dispatch to ensure accuracy and on-time delivery.
• Receive stock, manage levels and maintain accurate records in CIN7/DEAR.
• Coordinate with courier and freight partners for pickups and deliveries.
• Maintain safety and food-quality standards on the warehouse floor.
• Contribute to SOPs and 5S initiatives, promoting continuous improvement.

Skills

Team leadership

Problem solving

Communication

Organisational skills

Forklift licence

Tools

CIN7

DEAR

Job description

Launched in 2013, Loco Love’s reputation in producing conscious chocolates that resonate with both the palate and soul has paved the way for its unprecedented popularity. We’ve been featured in Vogue, Harper's Bazaar, Gourmet Traveller and most recently we were selected as one of the AFR’s Fast 100 - in the top 100 fastest growing companies in the Australia market.

The quality of ingredients we use are vital to the alchemy of our high-vibe products. We only use the finest organic, plant-based and whole food ingredients. Our sorcery is in the unique blend of superfoods, tonic herbs, probiotics and healing spices; chocolate with benefits.

We hold deep reverence for nature and operate with gratitude for the beauty that surrounds us. When sourcing our ingredients, we prioritise socially responsible suppliers that care about quality and craft, pay their farmers fairly, respect the earth and can provide traceable supply chains.

You will never find refined sugars, palm oil, artificial sweeteners, GMO’s, emulsifiers, dairy or gluten in our products.

About the Role

Loco Love is seeking a proactive, solutions-focused and people-loving Dispatch Team Lead to join our warehouse team in Byron Bay.

You’ll lead the Dispatch team on shift to make sure every order leaves our warehouse accurately, on time and in perfect condition. You’ll be the go-to person on the floor, keeping the team engaged and on task, solving problems as they come up, and finding smarter ways to work. This is a hands-on role for someone who leads by example, brings positive energy and thrives in a fast-paced environment, especially in the lead-up to our busy peak season.

Reports to: Dispatch Manager
Hours: Monday to Friday, 6am–2pm
Location: Byron Bay warehouse (on‑site)

Key Responsibilities

Team leadership: plan, direct and support the Dispatch team on shift, including coordinating people, equipment and materials to meet daily targets

Order accuracy and flow: oversee picking, packing, labelling and dispatch so orders go out accurately and on schedule

Stock and inventory: receive pallets and transfers, manage stock levels, and keep accurate records in CIN7 / DEAR inventory management

Logistics: coordinate with courier and freight partners for pick-ups and deliveries, and solve any delivery issues as they arise

Safety and quality: make sure the team follows WHS and food safety requirements, completes cleaning checklists, and keeps the warehouse safe and organised

Standardised work: follow, improve and help write SOPs and work instructions, and promote 5S so the warehouse runs to a high standard

Training and development: coach, train and support new and existing team members, building a culture of learning and continuous improvement

Problem-solving and improvement: spot bottlenecks and inefficiencies, take action to fix them, and share ideas to make Dispatch leaner and smoother

Communication: keep the Dispatch Manager informed of any operational, safety or people matters, and elevate issues promptly

What We’re Looking For

Experience leading a team in a warehouse, dispatch, logistics or production environment

A natural people person who communicates clearly and respectfully, and helps the team feel informed, valued and engaged

Proactive and solutions-focused: you see a problem, own it and find a way through

Highly organised, with strong attention to detail and the ability to stay calm under pressure

Comfortable using inventory or warehouse management systems (CIN7 / DEAR experience is a bonus)

Knowledge of WHS, and of food safety or GMP, is desirable

A forklift licence, or willingness to obtain one, is desirable

A collaborative, values-led team player who contributes to a positive, inclusive workplace culture

Why You’ll Love Working With Us

A hands‑on leadership role where you can make a real impact on team culture

Opportunities to grow with a fast‑growing brand, including exciting projects like our new warehouse

A collaborative team that values kindness, creativity and excellence

Our Values

At Loco Love, our purpose is “to cultivate self-love in service of collective healing.” We bring this purpose to life by embodying our G.R.A.C.E. values every day:

Radical Responsibility

Authenticity

Compassion