Business Improvement Manager

Loco Love PTY; Byron Bay; On-site; AUD 120,000 - 160,000; Full time

Job summary

Loco Love is seeking a Business Improvement Manager to join our Byron Bay team. You’ll map and analyse production processes, identify bottlenecks, and implement practical improvements to boost productivity and quality.

You’ll lead Production Team Leads, improve SOPs, and drive a culture of accountability, curiosity and continuous improvement across the factory floor. With 3+ years in process improvement or manufacturing operations and a solid Lean and Six Sigma background, you’ll thrive on

Qualifications

• 3+ years’ experience in process improvement or manufacturing operations.
• Strong knowledge of Lean and/or Six Sigma methodologies.
• Experience with process mapping, value-add analysis and continuous improvement.
• Experience in a food manufacturing environment with HACCP/GMP/GHP.
• Experience leading or supervising production teams.
• Experience developing and improving SOPs and standardised work.
• Confidence working with production data and inventory systems.
• Strong analytical and problem-solving skills.
• A Food Safety Supervisor Certificate, or willingness to obtain one.

Responsibilities

• Map current processes, identify inefficiencies and bottlenecks, and implement practical improvements.
• Apply Lean/Six Sigma principles to improve productivity and reduce waste.
• Coach Production Leads and team members to build capability and accountability.
• Develop, review and maintain SOPs, work instructions and standardised processes.
• Analyse production, inventory and labour data to drive decisions and measure impact.
• Identify resource, labour and capacity constraints and address challenges.
• Champion GMP, HACCP, food safety and WHS standards on site.
• Improve information flow so the right people receive timely data.
• Reduce waste across production, inventory, labour and costs.
• Foster a culture of continuous improvement and curiosity.

Skills

Process improvement

Lean/Six Sigma

Process mapping

SOPs & standardised work

Data analysis

Team coaching

Problem-solving

Education

Manufacturing/Operations qualification

Job description

About Us

Loco Love is artisan chocolate magic. Since launching in 2013, we’ve become known for crafting conscious, high-vibe chocolates that nourish both palate and soul.

Made with the finest organic, plant-based ingredients and infused with superfoods, probiotics and healing spices, our chocolates are chocolate with benefits.

We’ve been featured in Vogue, Harper’s Bazaar, Gourmet Traveller, and recognised in the AFR Fast 100 as one of Australia’s fastest-growing companies.

We’re also proud to be part of a growing collective of leading wellness brands, working alongside Wanderlust and The Beauty Chef, united by a shared commitment to wellbeing, quality and conscious living.

The Opportunity

We’re looking for aBusiness Improvement Managerto join our team and help us continually improve the way we make our chocolate magic.

This is a hands-on role for someone who loves asking“How could we do this better?”- then turning great ideas into practical, measurable improvements.

Working closely with our Production and Quality teams, you’ll map and analyse processes, identify bottlenecks and opportunities, improve productivity and efficiency, strengthen systems and SOPs, and help create a production environment that islean, safe, high-performing and genuinely enjoyable to work in.

You’ll also play an important leadership role, supporting our Production Team Leads and helping build a culture of accountability, curiosity, learning and continuous improvement.

What you’ll be doing

Optimising processes

map current processes, identify inefficiencies and bottlenecks, and implement practical improvements.

Driving continuous improvement

use Lean/Six Sigma principles, data and observation to improve productivity, reduce waste and optimise resources.

Leading and developing people

coach and support Production Team Leads and team members to build capability, confidence and accountability.

Strengthening systems and SOPs

develop, review and maintain SOPs, work instructions and standardised processes.

Using data to drive decisions

analyse production, inventory, labour and operational data to identify opportunities and measure impact.

Supporting production planning

identify resource, labour and capacity constraints and proactively address potential challenges.

Championing quality and food safety

ensure GMP, HACCP, food safety and WHS standards are consistently upheld.

Improving communication and information flow

help ensure the right information reaches the right people, at the right time, so better decisions can be made.

Reducing waste and improving efficiency

identify opportunities across production, inventory, labour and cost of goods.

Building a culture of improvement

encourage ideas, curiosity and constructive challenge across the production floor.

What you’ll bring

We’re looking for someone with:

3+ years’ experience inprocess improvement, business improvement or manufacturing operations

Strong understanding ofLean and/or Six Sigma methodologies

Experience with process mapping, value-add analysis and continuous improvement

Experience in afood manufacturing environment, ideally with HACCP and GMP/GHP

Experience leading or supervising production teams

Strong knowledge of food safety, quality, GMP, HACCP and WHS

Experience developing and improving SOPs and standardised work

Confidence working with production data and inventory systems

Strong analytical and problem-solving skills

A Food Safety Supervisor Certificate, or willingness to obtain one

Relevant manufacturing, business or operational qualifications are desirable

Who you are

You’re curious, practical and solutions-focused.

You’re equally comfortable looking at a spreadsheet, walking the production floor, coaching a team member or working through a complex operational challenge.

You lead withcare and clarity, communicate openly and respectfully, and understand that high standards and a supportive culture go hand in hand.

Most importantly, you’re aligned with our values. You care about people, quality, sustainability and doing things with intention.