Dispatch Officer

Adbri Limited; Melbourne; Sur place; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Training and development

Discounts on Adbri products

Extra leave options

Employee Assistance Program (EAP)

Service awards

Résumé du poste

Adbri Limited, Hy-Tec division in Campbellfield, Melbourne, seeks a Dispatch Officer to coordinate concrete deliveries and align customers, sales and plant teams.

You will schedule jobs, manage truck movements across Victoria's 12 plants, and ensure accurate order entry and responsive service.

This role suits an organized, proactive communicator who thrives in a fast-paced environment and can adapt to changing priorities with a solutions-focused mindset.

Qualifications

• Experience in dispatch, scheduling or transport coordination.
• Strong computer skills and ability to learn new systems.
• Intermediate Excel skills and maintaining records.
• Attention to detail in processing orders and schedules.
• Clear communication with customers and stakeholders.
• Solutions-focused with ability to manage changing priorities.

Responsabilités

• Receive and process customer orders in the dispatch system.
• Coordinate and schedule concrete deliveries across plants.
• Monitor truck availability and address resourcing gaps.
• Oversee daily dispatch activity and maintain service levels.
• Adjust delivery schedules as demands change.
• Build relationships with customers, Sales, Transport and plant teams.

Connaissances

Dispatch coordination

Scheduling

Transport coordination

Customer service

Excel

Communication

Problem solving

Outils

Dispatch system

Microsoft Excel

Description du poste

The role:

Enjoy a role where no two days are the same? Put your organisation, customer service and problem-solving skills to work coordinating concrete deliveries across Melbourne!

We're looking for a Dispatch Officer to join our close-knit Central Dispatch team at our Campbellfield office. This is a hands-on coordination role where you'll be the vital link between our customers, sales team, and 12 concrete plants across Victoria.

You'll manage the day-to-day concrete operations by scheduling jobs, coordinating truck movements across our fleet, and ensuring our customers receive outstanding service. Every day brings different challenges - it's like solving a puzzle, making sure the right trucks are in the right place at the right time to keep jobs running smoothly.

Your responsibilities will include:

• Receive and process customer orders, ensuring all details are accurately entered into the dispatch system.
• Coordinate and schedule concrete deliveries, balancing customer requirements, delivery timeframes and plant capacity.
• Monitor truck availability across our Victorian concrete plants and liaise with the Transport team to address resourcing gaps.
• Oversee daily dispatch activity, working closely with plant teams to keep deliveries on schedule and maintain a high level of customer service.
• Review and adjust delivery schedules as operational demands change, reallocating jobs and trucks between plants where required.
• Build effective working relationships with customers, Sales, Transport and plant personnel to support efficient operations and reliable service delivery.

Hours: Monday to Friday, 7.30am - 3.30pm (alternate Saturdays 7.30am - 11.30am)

About You

You're an organized, proactive communicator who enjoys coordinating moving parts and finding solutions when priorities change. You're comfortable working in a fast-paced environment, building relationships across different teams and making decisions to keep operations running smoothly.

You'll also bring:

• Experience in dispatch, scheduling, transport coordination, customer service or a similar operational role.
• Strong computer skills, with the ability to learn new systems and work confidently across multiple platforms.
• Intermediate Excel skills and confidence maintaining spreadsheets and operational records.
• Strong attention to detail when processing orders, managing schedules and updating information.
• Clear communication skills and the confidence to liaise with customers, plant teams and other stakeholders.
• A practical, solutions-focused approach, with the ability to manage competing priorities and respond to changing demands.
• A customer-focused mindset and the ability to remain calm and professional in a busy environment.
• Concrete or transport industry experience would be an advantage, but isn't essential. We'll provide on-the-job training to help you develop your knowledge of concrete and our operations.

Why Join Hy-Tec?

• A close-knit team: Work alongside an experienced Dispatch Manager and Supervisor in a small, hands-on team.
• Variety every day: Keep busy solving problems, balancing competing demands and finding the best way to get the job done.
• Broader business knowledge: Build your understanding of concrete, transport and plant operations, with opportunities to explore other areas of the business over time.
• Training and support: Learn our systems and processes on the job, with additional concrete training and exposure to our plant operations.
• Work-life balance: Enjoy a consistent weekday schedule, with every second Saturday a half-day.

Benefits:

• Join Adbri, an iconic Australian company - established in 1882, with 200+ plants, 8 brands and 5 joint ventures supplying essential construction materials nationwide!
• Structured learning and development pathways with real career progression opportunities
• Generous discounts including retail, fuel, car rental, Qantas Club and exclusive savings on Adbri products
• Extra leave options such as purchased leave, parental leave and volunteer leave
• Wellbeing support through our confidential Employee Assistance Program (EAP)
• Service awards and recognition celebrating your contribution and milestones

Our business:

Hy-Tec is a leading supplier of premixed concrete, aggregates, and sands to the commercial, industrial, civil and residential construction sectors. With plants and quarries, Hy-Tec supplies in excess of one million cubic meters of premixed concrete per annum to its customers. Hy-Tec is a fully owned entity of Adbri Limited; a constructions materials and industrial minerals manufacturing company that has been building a better Australia since 1882. Adbri's respected brands employ over 1500 people and together provide cement, lime, concrete, aggregates, concrete products and industrial minerals nationally.

About Adbri:

Adbri is majority owned by CRH and is a market leader in the manufacture and supply of construction materials and industrial minerals which has been building a better Australia since 1882. Adbri's respected brands employ over 2800 people nationally producing cement, lime, concrete, aggregates, concrete products and industrial minerals.

About CRH:

CRH (NYSE: CRH) is the leading global provider of building materials solutions that build, connect and improve our world. Employing 80,000 people at 4,000 operating locations in 28 countries, CRH has market leadership positions in North America, Europe and Australia. As the essential partner for transportation and critical infrastructure projects, complex non-residential construction and outdoor living solutions, CRH's unique offering of materials, products and value-added services helps to deliver a more resilient and sustainable built environment. The company is ranked among sector leaders by Environmental, Social and Governance (ESG) rating agencies. A Fortune Global 500 company, CRH's shares are listed on the NYSE.