online customer service and despatch assistant

Fella Hamilton; Melbourne; On-site; AUD 28,000 - 36,000; Part time

Benefits offered by this job

Flexible casual hours

On-the-job training

Supportive team environment

Job summary

Fella Hamilton in Melbourne is seeking an online customer service and despatch assistant to support day-to-day order processing and dispatch. You will pick and pack orders, prepare parcels for shipment, and coordinate dispatch with attention to detail.

Join a casual, flexible team with on-the-job training and a supportive environment. The role suits someone reliable, adaptable, and eager to learn in a fast-paced retail setting.

Qualifications

• Must be available to work Tuesdays and Thursdays (essential).
• Flexibility to cover additional shifts as required.
• Experience in warehousing, retail, or despatch is desirable.

Responsibilities

• Picking and packing online orders with care and attention to detail.
• Preparing parcels for shipment and coordinating dispatch.
• Updating order statuses and basic data entry.
• Assisting with stock organisation and inventory checks.
• Maintaining a clean and organised workspace.

Skills

Attention to detail

Time management

Teamwork

Basic computer skills

Job description

online customer service and despatch assistant

Fella Hamilton and iconic Australian ladies fashion chain are looking for a reliable and motivated individual to join our team in a casual Online & Despatch role. If you enjoy a fast-paced environment and take pride in accuracy and efficiency, this could be a great fit.

About the Role:

You’ll play a key part in our day-to-day operations, helping process online orders and ensuring they are picked, packed, and dispatched correctly and on time.

Key Responsibilities:

• Picking and packing online orders with care and attention to detail
• Preparing parcels for shipment and coordinating dispatch
• Updating order statuses and basic data entry
• Assisting with stock organisation and inventory checks
• Maintaining a clean and organised workspace

What We’re Looking For:

• Strong attention to detail and time management skills
• Ability to work both independently and as part of a team
• Basic computer skills
• A positive attitude and willingness to learn

Availability Requirements:

• Must be available to work Tuesdays and Thursdays (essential)
• Must have flexible availability to cover additional shifts as required

Desirable (but not essential):

• Previous experience in warehousing, retail, or despatch
• Familiarity with online order systems

What We Offer:

• Flexible casual hours
• Supportive team environment
• On-the-job training

If you’re dependable, adaptable, and ready to jump in, we’d love to hear from you.