Dispatch & Courier Operations Specialist

Capital Transport Group; Sydney; Presencial; AUD 60.000 - 100.000; Jornada completa

Descripción de la vacante

Capital Transport Group in Sydney is seeking a Dispatch Officer in the Courier department. You will report to the Operations Manager/Supervisor and, indirectly, to the Courier Manager.

Your primary responsibility is to ensure that 80% of jobs are picked up and delivered within agreed timeframes, while staying within company policies and safety regulations. You will coordinate the courier fleet, communicate with sub-contractors, monitor adherence to fatigue and safety standards, and escalate

Responsabilidades

• Allocate work to courier fleet to meet service levels.
• Coordinate vehicle fleet to ensure even distribution and capacity compliance.
• Ensure advance bookings up to 8:00 am next day are allocated to sub-contractors.
• Maintain clear, professional communication with sub-contractors via two-way radio.
• Inform clients of delays via Customer Service channels and escalate as needed.
• Record job updates and delays in the Transport Management System (TMS).
• Adhere to company policies, Health and Safety, and Heavy Vehicle National Law.

Descripción del empleo

Capital Transport Group in Sydney is seeking a Dispatch Officer in the Courier department. You will report to the Operations Manager/Supervisor and, indirectly, to the Courier Manager.

Your primary responsibility is to ensure that 80% of jobs are picked up and delivered within agreed timeframes, while staying within company policies and safety regulations. You will coordinate the courier fleet, communicate with sub-contractors, monitor adherence to fatigue and safety standards, and escalate