Dispatch Coordinator

Metcash; Wonthaggi; On-site; AUD 52,000 - 70,000; Full time

Job summary

Mitre 10 Trade Centre in Wonthaggi, Victoria is seeking a reliable Dispatch Coordinator to manage daily deliveries, schedules, and stock coordination. This full-time role starts early and runs Monday to Friday, with a focus on on-time customer service.

You will work with drivers, use a Delivery Management System, and maintain dispatch records while supporting the Site Manager with logistics and reporting. A forklift licence is essential; HR and Crane Truck licences are advantageous, and strong

Qualifications

• Experience in logistics, scheduling or distribution.
• Background in trade or warehousing is a plus.
• Current forklift licence is essential.
• HR licence and Crane Truck licence are advantageous.
• Strong communication and customer-first mindset.
• Excellent problem-solving and calm under pressure.
• Attention to detail and accuracy.
• Familiarity with DMS platforms.
• Proficiency in Microsoft Excel and reporting tools.

Responsibilities

• Coordinate and schedule daily deliveries using DMS.
• Plan delivery runs and communicate schedules with drivers.
• Keep customers informed and provide exceptional service.
• Resolve delivery, scheduling, and stock-related issues to minimise disruptions.
• Allocate and prepare stock for dispatch while maintaining a safe, organised warehouse.
• Support the Site Manager with logistics, reporting, and day-to-day operations.
• Maintain accurate dispatch records, reporting, and documentation.

Skills

Logistics experience

Scheduling

Customer service

Communication

Attention to detail

DMS platforms

Excel

Education

Forklift licence

HR licence

Crane Truck licence

Tools

DMS platforms

Job description

About The Opportunity

Our Mitre 10 Trade Centre in

About The Opportunity

Our Mitre 10 Trade Centre in Wonthaggi, Victoria is on the lookout for a reliable, organised and proactive Dispatch Coordinator to take charge of daily logistics and help ensure smooth, on-time deliveries for our customers and builders.

This is a fast-paced, hands-on role where you’ll manage delivery schedules, coordinate with drivers, resolve delivery issues, and handle customer service queries. You'll play a key role in making sure our customers have a seamless experience, every time.

This is a full-time 38-hour position with great hours, Monday to Friday starting from approximately 6:30am or 7am. It’s perfect for someone who enjoys coordination and problem-solving.

What You’ll Be Doing

• Coordinate and schedule daily deliveries using our Delivery Management System (DMS)
• Plan delivery runs and effectively communicate schedules with drivers
• Keep customers informed and provide exceptional service throughout the delivery process
• Resolve delivery, scheduling, and stock-related issues to minimise disruptions
• Allocate and prepare stock for dispatch while maintaining a safe and organised warehouse
• Support the Site Manager with logistics, reporting, and day-to-day operations
• Maintain accurate dispatch records, reporting, and documentation to support business operations

You will bring

• Proven experience in logistics, scheduling, or distribution
• Background in trade or warehousing is a plus (but not essential)
• A current forklift licence essential
• HR & Crane Truck licence an advantage
• Strong communication skills and a customer-first mindset
• Excellent problem-solving abilities and the ability to stay calm under pressure
• Great attention to detail, with a focus on accuracy and efficiency
• Familiarity with DMS platforms
• Proficiency in Microsoft Excel and reporting tools

About Us

For over 50 years Mitre 10 has been the local and independent hardware store to thousands of Australians. Our focus is on people, performance and providing great customer outcomes by working together and building partnerships.

Mitre 10 is part of the Total Tools Hardware Group and is a wholly owned entity of Metcash Limited.