Dispatch and Production Assistant

Westhill; Sydney; On-site; AUD 34,000 - 44,000; Part time

Job summary

Westhill, renowned for quality and handcrafted jewellery, seeks a casual Dispatch and Production Assistant at the Marrickville workshop. You’ll help create made-to-order pieces one to two days per week, handle batching, polishing, and coordination with suppliers, while learning hands-on skills and contributing to a high-quality customer experience.

Ideal candidates have 2+ years in production jewellery or are students/graduates with polishing ability, strong attention to detail, and a proactive

Qualifications

• Ideally 2+ years’ experience as a production jeweller. Skilled Jewellery students and recent degree graduates who can clean and polish to a high standard will also be considered.
• High attention to detail.
• Excellent communication and interpersonal skills for engaging with customer service assistants and suppliers.
• Ability to work independently and proactively solve problems and manage challenges and changes in the production process.
• A positive ‘can-do’ attitude.
• Willingness to learn new hands-on techniques.

Responsibilities

• Casting despute and cleanup
• Polishing
• Dropping off job batches at local suppliers and collecting completed jobs.
• Monitor incoming orders and organise them into batches to streamline production processes
• Collaborate with the production network to coordinate order fulfilment and ensure timely delivery.
• Communicate with the Customer Service assistant to ensure that customers are always up to date with the progress of their made-to-order piece.
• Set up 3D Prints and remove finished parts from the machine. No experience required here, just a willingness to learn. Check 3D prints for defects.
• General organisation of the workshop and maintaining a clean workspace.

Skills

Production jewellery

Attention to detail

Communication skills

Problem solving

Positive attitude

Willing to learn

Tools

3D printers

Job description

Westhill is renowned for the quality, authenticity and durability of its solid Gold and Silver goods.
With a passion for creativity rooted in Industrial Design, we offer refined jewellery from a rational mindset. Proudly made locally with meticulous attention to detail, and with materials and longevity in mind.

As a casual Dispatch and Production Assistant, you’ll be required one or two days per week (to start with) to help create our made-to-order pieces. From the Marrickville workshop, you’ll play a key role in maintaining high standards for product quality and customer experience. In exchange, we’ll provide you with a unique opportunity to engage in local production, learn and develop your own skills and knowledge base.

Westhill is renowned for the quality, authenticity and durability of its solid Gold and Silver goods.
With a passion for creativity rooted in Industrial Design, we offer refined jewellery from a rational mindset. Proudly made locally with meticulous attention to detail, and with materials and longevity in mind.

As a casual Dispatch and Production Assistant, you’ll be required one or two days per week (to start with) to help create our made-to-order pieces. From the Marrickville workshop, you’ll play a key role in maintaining high standards for product quality and customer experience. In exchange, we’ll provide you with a unique opportunity to engage in local production, learn and develop your own skills and knowledge base.

KEY SKILLS

• Ideally 2+ years’ experience as a production jeweller. Skilled Jewellery students and recent degree graduates who can clean and polish to a high standard will also be considered.
• High attention to detail.
• Excellent communication and interpersonal skills for engaging with customer service assistants and suppliers.
• Ability to work independently and proactively solve problems and manage challenges and changes in the production process.
• A positive ‘can-do’ attitude.
• Willingness to learn new hands-on techniques.

Key Responsibilities

• Casting desprue and cleanup
• Polishing
• Dropping off job batches at local suppliers and collecting completed jobs.
• Monitor incoming orders and organise them into batches to streamline production processes
• Collaborate with the production network to coordinate order fulfilment and ensure timely delivery.
• Communicate with the Customer Service assistant to ensure that customers are always up to date with the progress of their made-to-order piece.
• Set up 3D Prints and remove finished parts from the machine. No experience required here, just a willingness to learn. Check 3D prints for defects.
• General organisation of the workshop and maintaining a clean workspace.