Assistant Manager - JWD

Paspaley; Darwin; On-site; AUD 70,000 - 95,000; Full time

Job summary

Paspaley in Darwin seeks a proactive Workshop Operations & Project Co-ordinator to manage day-to-day workshop activities, coordinate production projects, and foster a collaborative team culture among jewelers and staff.

You will lead task prioritisation, scheduling, and documentation, liaise with suppliers, manage purchases and logistics, and help drive product development and process improvements within a luxury jewellery environment.

Qualifications

• Experience in workshops, operations, project coordination or production coordination.
• Strong organisational, project management and multitasking skills.
• Experience in purchasing, supplier management, logistics and inventory control.
• Excellent communication and stakeholder management capabilities.

Responsibilities

• Coordinate workshop operations and team activities, supporting task prioritisation and scheduling.
• Document jewellery development, redesign, and project timelines; manage supplier communications.
• Oversee procurement, orders, invoices, and shipments; track inventory and data accuracy.
• Support AX system usage and data integrity; promote health and safety adherence.

Skills

Organisational skills

Project management

Multitasking

Communication

Stakeholder management

ERP systems

Tools

AX ERP

Microsoft Office

Job description

Job Type: Permanent - Full Time
Location: Darwin
Job Category: Operations
Rooted in heritage and exceptional craft, Paspaley creates moments of enduring beauty and experiences shaped with the same care. This philosophy guides the way we host and share our world, through events that are intentional, graceful, and true to the spirit of our brand. Our event craft is calm, refined, and quietly confident, designed to deepen connection and honour the stories at the heart of Paspaley.

Job Description

• Workshop Operations & Team Coordination
• Assist in the day-to-day coordination of workshop and service operations.
• Support task prioritisation, workflow management, and project scheduling across the workshop.
• Foster a collaborative, solution-focused team culture among jewellers and administrative staff.
• Coordinate weekly and monthly meetings and ensure actions and priorities are communicated effectively.
• Identify and implement process improvements to enhance operational efficiency, productivity, and service outcomes.
• Product Development & Project Management
• Coordinate and document jewellery development, redesign, reworking, and repurposing projects.
• Support the development and launch of new product collections.
• Maintain project control sheets, meeting documentation, timelines, and stakeholder communications.
• Liaise with internal departments and external suppliers to ensure project deliverables are achieved.
• Reconfirm and maintain accurate product specifications, identification, and technical documentation.
• Procurement, Logistics & Supplier Management
• Source quotations and manage purchasing activities for jewellery components, findings, pearls, tools, workshop supplies, office supplies, and customer service orders.
• Generate purchase orders and process invoices and supplier payments.
• Coordinate import/export activities and shipment documentation.
• Manage inbound and outbound logistics for finished jewellery, pearls, components, and workshop materials.
• Build and maintain effective relationships with suppliers to ensure quality, service, and cost effectiveness.
• Inventory, Administration & Business Support
• Coordinate pearl strand order processing and inventory tracking.
• Manage stock administration and maintain accurate inventory records and data systems.
• Support product journaling, stocktakes, and inventory reconciliation activities.
• Provide guidance and support regarding AX system usage and data integrity.
• Assist with workplace health and safety initiatives and maintain compliance standards.
• Provide general administrative and office support as required

Desired Skills And Experience

• Experience in workshops, operations, project, or production coordination, ideally within jewellery, luxury retail, or manufacturing.
• Strong organisational, project management, and multitasking skills.
• Experience in purchasing, supplier management, logistics, and inventory control.
• Strong communication and stakeholder management capabilities.
• High attention to detail and accuracy.
• Proficiency in Microsoft Office and ERP systems (AX desirable).
• Strong problem-solving and continuous improvement mindset.
• Collaborative, proactive, and solutions-focused approach.
• Knowledge of jewellery production or luxury goods operations is desirable.
• Commitment to workplace safety and positive team culture.