Workshop Administrator

CullenUS; Kew; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff discounts on jewellery

Friends & family 20% discount

Extra paid leave for charity

Parking in Kew office

Job summary

Cullen Jewellery in Australia is seeking a Workshop Administrator to act as the operational engine of our workshop, coordinating daily workflow, tracking job progress, and ensuring pieces are completed on time and to standard. You will delegate tasks to jewellers, setters, filers, and polishers, manage consumables stock, and perform final quality checks in a fast-paced, production-driven environment.

This role sits at the intersection of production, logistics and craft, with a focus on

Qualifications

• Proven experience scheduling, delegating, and monitoring workflow within a production, manufacturing, workshop, or high-volume retail environment.
• High-level organisational skills with proficiency in workflow tracking software, spreadsheets, and precise digital record-keeping.
• Demonstrated experience in quality control procedures with a keen eye for detail when assessing finished product standards.
• Strong interpersonal skills to lead team briefings, communicate across departments, and provide clear updates to management.
• Experience managing inventory/consumables and coordinating logistics documentation, including shipping and customs processes is desirable.

Responsibilities

• Manage daily workshop operations by assigning jobs to setters, filers, polishers, and bench staff based on capacity, production targets, and priority.
• Monitor job progress throughout the day, proactively addressing delays, reallocating tasks for urgent requests, and maintaining accurate records in job tracking software.
• Perform thorough quality control (QC) checks on completed jewellery pieces to verify workmanship meets brand standards, documenting deviations and coordinating corrective actions.
• Facilitate daily team briefings, provide regular status reports to the Workshop Manager, and liaise with production and logistics teams to ensure seamless information flow.
• Monitor workshop consumable stock, manage supply orders, and coordinate shipments and documentation (including customs paperwork) to support uninterrupted workflows.

Job description

About us:

Founded by Jordan Cullen in 2018, Cullen Jewellery is an Australian fine jewellery brand grounded in intention, care, and considered design. As a digital-first brand, we bring together traditional craftsmanship and modern technology to create pieces designed to endure – in both form and feeling. From carbon neutral lab-grown diamonds to responsible material choices and global replanting initiatives, every detail reflects Cullen’s long-term perspective.

Our dedication to our clients is what sets us apart. We build lasting relationships and share our expertise to help them make confident, informed decisions.

About the position:

The Workshop Administrator serves as the operational engine of our workshop, coordinating daily workflow, tracking job progress, and ensuring our bench teams complete every piece on time and to standard. Sitting at the intersection of production, logistics, and craft, this role delegates tasks to jewellers, setters, filers, and polishers, manages consumables stock, and performs final quality control checks. If you excel at workflow tracking, cross-departmental communication, and maintaining strict quality standards in a fast-paced environment, this role offers an exciting opportunity to drive production excellence.

Key responsibilities include:

• Manage daily workshop operations by assigning jobs to setters, filers, polishers, and bench staff based on capacity, production targets, and priority.
• Monitor job progress throughout the day, proactively addressing delays, reallocating tasks for urgent requests, and maintaining accurate records in job tracking software.
• Perform thorough quality control (QC) checks on completed jewellery pieces to verify workmanship meets brand standards, documenting deviations and coordinating corrective actions.
• Facilitate daily team briefings, provide regular status reports to the Workshop Manager, and liaise with production and logistics teams to ensure seamless information flow.
• Monitor workshop consumable stock, manage supply orders, and coordinate shipments and documentation (including customs paperwork) to support uninterrupted workflows.

What we are seeking:

• Proven experience scheduling, delegating, and monitoring workflow within a production, manufacturing, workshop, or high-volume retail environment.
• High-level organisational skills with proficiency in workflow tracking software, spreadsheets, and precise digital record-keeping.
• Demonstrated experience in quality control procedures with a keen eye for detail when assessing finished product standards.
• Strong interpersonal skills to lead team briefings, communicate across departments, and provide clear updates to management.
• Experience managing inventory/consumables and coordinating logistics documentation, including shipping and customs processes is desirable.

What we offer:

• Collaborate closely with master craftspeople, workshop leads, and production teams in a modern, technology-driven workshop environment.
• Fast-track your career and operational management skills as our global footprint continues to rapidly scale.
• Enjoy a supportive, Monday–Friday corporate culture in our modern Kew office, complete with convenient parking options.
• Generous staff discounts on our fine jewellery, plus a 20% discount for your friends and family.
• An extra week of paid leave every year to support a charity close to your heart.
• Sponsorship of a child in need via Baptist World Aid for every full-time team member who joins our family.