Disability Support Worker – Complex Behaviours & Mental Health Support

Accord Care; Brisbane; On-site; AUD 53,000 - 76,000; Full time

Benefits offered by this job

Competitive pay

12% superannuation

Supportive team environment

Ongoing learning & development

Job summary

Accord Care in Brisbane is seeking experienced Disability Support Workers to support a male participant with complex needs, including high behaviours of concern, in Redbank Plains, QLD. This role involves 1:1 daytime and 2:1 night support, with focus on PBSP adherence and de-escalation.

You will promote independence, dignity and choice, respond to behaviours calmly, and work within a team to ensure safe, high-quality care. Relevant clearances and a person-centred approach are essential.

Qualifications

• Experience supporting individuals with complex needs and high behaviours of concern.
• Experience in mental health support and de-escalation strategies.
• Ability to follow support plans and workplace procedures.
• Commitment to person-centred care and participant safety.

Responsibilities

• Provide person-centred support promoting independence and dignity.
• Assist with daily living activities and community participation.
• Support the participant with complex mental health needs.
• Respond calmly to behaviours of concern, including aggression and property damage.
• Identify triggers and implement proactive strategies to minimise escalation.
• Apply PBSP and relevant support plans; follow restrictive practice requirements.
• Complete incident reports and maintain accurate documentation.
• Collaborate with colleagues to ensure safe, high-quality support.
• Maintain professional boundaries and participant wellbeing.

Skills

Disability support

Mental health support

De-escalation

Teamwork

Clear communication

Education

Certificate III in Individual Support or related

Job description

About Accord Care

ACCORD CARE is trusted in the provision of person-centred disability support services to NDIS participants. We provide Supported Independent Living, In-home Care, Community Participation, Short-Term Accommodation and Community Nursing.

Our team is committed to delivering quality, individualised support that promotes independence, dignity, inclusion and improved outcomes for the people we support.

About the Role

ACCORD CARE is seeking experienced and resilient Disability Support Workers to join our team in Redbank Plains, QLD.

This role involves supporting a male participant with complex support needs who presents with high behaviours of concern, including physical aggression and property damage.

We are looking for confident, patient and proactive support workers with experience in mental health support and complex behaviours. The successful candidates will be able to recognise potential triggers, implement appropriate de-escalation strategies and follow established support plans to maintain a safe and supportive environment.

Support arrangements include:

• Daytime: 1:1 support.

• Night-time: 2:1 support.

Flexibility to work across the required roster is essential.

Key Responsibilities

• Provide person-centred support that promotes independence, dignity and choice.

• Assist with daily living activities, personal care and community participation as required.

• Support the participant with complex mental health needs.

• Respond calmly and professionally to behaviours of concern, including physical aggression and property damage.

• Recognise potential triggers and implement proactive strategies to minimise escalation and reduce risks to the participant, staff and property.

• Implement strategies in accordance with the participant’s Positive Behaviour Support Plan (PBSP) and other relevant support plans.

• Apply appropriate de-escalation techniques to support safety and wellbeing.

• Follow restrictive practice requirements, relevant policies and procedures, and applicable authorisation requirements.

• Complete incident reports and maintain accurate support documentation.

• Work collaboratively with colleagues to ensure consistent, safe and high-quality support.

• Maintain professional boundaries and promote positive outcomes for the participant.

About You

To be successful in this role, you will have:

• Previous experience in disability support, particularly supporting individuals with complex needs and high behaviours of concern.

• Experience supporting individuals with mental health conditions.

• Experience responding to physical aggression and property damage.

• A good understanding of positive behaviour support and de-escalation strategies.

• The ability to remain calm, patient and professional in challenging situations.

• Strong communication skills and the ability to follow support plans and workplace procedures.

• The ability to identify potential triggers and respond proactively to minimise risks.

• The ability to work effectively as part of a team, particularly during 2:1 support.

• Flexibility to work across the required day and night roster.

• Current NDIS Worker Screening clearance and other relevant clearances as required.

• A commitment to person-centred care, participant safety and professional boundaries.

Highly Desirable

• Maybo training , particularly in behaviour management, de-escalation and safely responding to behaviours of concern.

• A good understanding of restrictive practices, including their appropriate and lawful use in accordance with relevant legislation, policies and procedures.

• Training or experience in Positive Behaviour Support and behaviour management.

• Experience supporting participants with high-intensity behaviours of concern.

• Certificate III in Individual Support, Disability Support or a related qualification.

What We Offer

• Competitive pay of up to $46.70 per hour, plus 12% superannuation.

• A supportive team environment.

• Opportunities for ongoing learning and professional development.

• The opportunity to develop your skills and experience in complex disability and mental health support.

• A rewarding role focused on person-centred care and community participation.