Disability Support Worker - Complex Behaviour

Dahlia Homes; Canberra; On-site; AUD 39,000 - 50,000; Full time

Job summary

Dahlia Homes in Canberra is seeking a Casual Disability Support Worker to assist participants with high complex behavioral and mental health needs. The role focuses on person-centered care, daily living support, and community participation within the Greater Canberra Area.

You will follow individualized plans, promote independence, and work as part of a multidisciplinary team, with shifts that may include evenings, weekends, and sleepovers as required.

Qualifications

• Experience supporting people with complex behaviours, psychosocial disabilities, or mental health conditions, including de-escalation, crisis response, and trauma-aware support.
• Strong skills in relationship-building, communication, and teamwork, with the ability to collaborate effectively with participants, families, and multidisciplinary professionals.
• Knowledge of NDIS frameworks, person-centered practice, and positive behaviour support principles, with commitment to rights-based, inclusive care.
• Capability to assist with daily living tasks such as personal care, domestic duties, and community participation, while promoting independence and safety.
• Competence in record-keeping, incident reporting, and using digital tools for documentation and communication.
• Relevant qualification in disability, community services, mental health, or a related field (e.g., Certificate III/IV or higher), or equivalent experience.
• Current First Aid and CPR certification, Working With Vulnerable People check (or ability to obtain), and any required police or background checks.
• Ability to work flexible shifts (including evenings, weekends, and sleepovers as required) and to travel within the Greater Canberra Area.

Responsibilities

• Provide person-centered support to participants with high complex behavioral and mental health needs.
• Assist with personal care, meal preparation, and daily living tasks.
• Support community access and domestic duties; monitor wellbeing and document progress.
• Travel within the Greater Canberra Area and work flexible shifts including evenings/weekends.

Skills

Complex behavior support

Relationship-building

Communication

NDIS knowledge

Daily living assistance

Documentation

De-escalation

Trauma-informed care

Crisis response

Flexible shifts

Travel within Canberra

Education

Certificate III/IV in disability or related field

Equivalent experience

Job description

Dahlia Homes is an NDIS support provider offering holistic, individualised support to participants across the ACT and Surrounding Regions. Dahlia Homes delivers a wide range of services, including Supported Independent Living, community access, daily living assistance, community nursing, and support coordination and more. The team is known for personalised, hands-on care and strong experience in complex needs, with a focus on building meaningful relationships and aligning supports with each person’s goals and preferences.

Role Description

The Disability Support Worker – Complex Behaviour will provide person-centered support to NDIS participants with high complex behavioral and mental health needs. This is a Casual role based in the Greater Canberra Area, involving direct care, daily living assistance, community access, and implementation of behavior support strategies. Day-to-day tasks include supporting participants with personal care, meal preparation, medication prompts (within scope), and household activities, while maintaining a safe, structured, and therapeutic environment. The worker will follow individualised support and behavior plans, monitor changes in wellbeing, document progress and incidents, and communicate effectively with participants, families, clinical teams, and coordinators. The role also involves promoting choice, independence, dignity, and inclusion, and contributing to a positive team culture grounded in respect and accountability.

Qualifications

• Experience supporting people with complex behaviours, psychosocial disabilities, or mental health conditions, including de-escalation, crisis response, and trauma-aware support.
• Strong skills in relationship-building, communication, and teamwork, with the ability to collaborate effectively with participants, families, and multidisciplinary professionals.
• Knowledge of NDIS frameworks, person-centered practice, and positive behaviour support principles, with commitment to rights-based, inclusive care.
• Capability to assist with daily living tasks such as personal care, domestic duties, and community participation, while promoting independence and safety.
• Competence in record-keeping, incident reporting, and using digital tools for documentation and communication.
• Relevant qualification in disability, community services, mental health, or a related field (e.g., Certificate III/IV or higher), or equivalent experience.
• Current First Aid and CPR certification, Working With Vulnerable People check (or ability to obtain), and any required police or background checks.
• Ability to work flexible shifts (including evenings, weekends, and sleepovers as required) and to travel within the Greater Canberra Area.