Complex Care & Behaviour Disability Support Workers Western Sydney

RGIT Australia; Campbelltown; On-site; AUD 62,000 - 64,000; Part time

Benefits offered by this job

Monthly staff recognition

Voucher program ($250)

Discount scheme

Job summary

Therapy Care is hiring Complex Care & Behaviour Disability Support Workers to join our Western Sydney team in Campbelltown. This casual, entry‑level role provides daily living support, personal care, and community access to participants with complex needs.

You will work across 6am–10pm shifts with 2:1 to 1:1 support. Requirements include Cert III in Individual Support or Disability, NDIS Worker Screening, WWC, First Aid & CPR, and a valid driver’s licence.

Qualifications

• Minimum Cert III in Individual Support or Disability.
• NDIS Worker Screening Check & 4 x NDIS Orientation Modules.
• WWC – Paid employee check.
• Current First Aid & CPR certificates.
• Valid Driver’s License and insured vehicle.
• Experience with participants with complex behaviors is desirable.

Responsibilities

• Provide 2:1 to 1:1 support in home, community, or day programs.
• Assist with daily living activities and personal care.
• Support participants with independence and community access.
• Maintain accurate clinical documentation and reporting.
• Build rapport and communicate effectively with participants.

Skills

Daily living support

Personal care

De-escalation

Manual handling

Documentation

Client rapport

Time management

independence

Education

Cert III in Individual Support or Disability

Tools

Wheelchairs

Slings and hoists

Job description

Complex Care & Behaviour Disability Support Workers Western Sydney

Campbelltown, New South Wales 2560, Australia A$45.28 - A$46.7

Casual Temporary Entry Level

Posted 01 Oct 2026

Description

Join a People-First Team serving Western Sydney and the wider region. At Therapy Care, we empower individuals living with disabilities to realize their dreams, no matter how big or small. We are a community-focused provider dedicated to ensuring participants and their families feel welcome, valued, and expertly supported.

We are currently seeking dedicated Support Workers with specific experience in Complex Behaviors or High-Intensity Clinical Complex Care to join our growing team in Western Sydney.

The majority of our participants rely on Drop-in Support and Assistance with Daily Living to maintain their independence. Our goal is to provide tailored, day-to-day assistance, ranging from getting them out of bed and ready for the day, household tasks to community access-empowering participants to lead fulfilling, autonomous lives.

At Therapy Care, we serve communities throughout Western Sydney, focusing primarily on the Penrith - Blacktown and Bankstown regions (including surrounding areas within a 30-minute drive). To ensure seamless support for our clients, our team members are expected to work flexibly across these coverage zones.

The Role

In line withTheNDIS Choice and Control, our participants look for consistency and relationships, so building rapport is essential to the role.

• Shift Structure: Initial shift typically 2–4 hours. This allows you to build a genuine relationship and reputation with participants.
• Multiple participants in the area that would benefit from your support.
• Growth: As you establish trust, there is significant opportunity to fill your schedule with multiple shifts throughout the day with shifts varying in times between 6am to 10pm.
• Environment: Support ranges from 2:1 behavioral shift to 1:1 personal care in private homes, community access, day programs, transport services, or SIL environments.
• Rate: L2 P1 - $45.28 Cert 3 in individual supports or community service
• L2 P2 - $46.70 Cert 4 or higher in individual supports or community service

Requirements & Experienceincludes but is not limited to

• Expertise working with participants with extreme behaviors like schizophrenia.
• Experience with Daily Personal Care and Daily Living Support Activities.
• Meal preparation that aligns with special dietary needs (diabetic, low sodium, high protein, sauce based).
• Competency in manual handling, including the use of slings and hoists.
• Experience administering medication using a plan, webster pack, crushing etc.
• Experience using slip sheets, hoists, slings, wheelchairs, etc. for transfers of participants with extreme impairments.
• Strong emotional resilience and de-escalation skills.
• Ability to maintain accurate clinical documentation, risk assessments, and reporting.
• Ability to communicate with participants where they may be limited in ability.
• Time Management & Organization.
• Working Independently, Under Pressure and strong understanding of reporting guidelines.
• Engaged clients in physical and cognitive activities to promote wellbeing.

Mandatory Criteria

• Minimum Cert III in Individual Support or Disability.
• NDIS Worker Screening Check & 4 x NDIS Orientation Modules.
• WWC – Paid employee check.
• Safety: Current First Aid & CPR certificates.
• Other inductions and training as required.
• Valid Driver’s License and an insured vehicle to assist participants with community access or to reach appointments is essential.
• Monthly staff of the month award, $250 vouchers for top performers.
• Access to our internal discount scheme for fuel, shopping, and everyday expenses.

If you are a compassionate professional who understands the importance of dignity, independence, and relationship-building, we want to hear from you.