Disability Services Roster Coordinator

ONCALL Group Australia; City of Boroondara; On-site; AUD 60,000 - 78,000; Part time

Job summary

ONCALL Group Australia is seeking a Service Rostering Coordinator to join the Workforce and Scheduling team on a 12-month contract. The role is part time (0.8 FTE) and focuses on rostering with clients and support workers, data entry and client communication.

You will contribute to reporting and collaborate with stakeholders to ensure coordinated services. Ideal candidates have experience in disability/health sectors, strong Excel/Word skills and a proactive, organized approach.

Qualifications

• Experience in disability/health/community care sectors is highly regarded.
• Strong data entry accuracy and attention to detail.
• Experience handling high-volume phone inquiries and customer interactions.
• Proactive, organised and solutions-focused with reporting support.
• Current Driver’s Licence is required.

Responsibilities

• Match clients with suitable Support Workers and manage roster changes in a timely manner.
• Efficient data entry and accurate updating of client profiles.
• Proactively engage with clients by phone, understand needs and address inquiries.
• Maintain up-to-date profile notes to support client understanding and service delivery.
• Assist in reporting activities, compile data and generate reports for decision-making.
• Collaborate with stakeholders to ensure clear communication and coordinated services.

Skills

Rostering

Scheduling

Customer service

Data entry

CRM systems

Excel

Driver's licence

Communication

Tools

Microsoft Office

Word

CRM software

Rostering software

Job description

ONCALL Group Australia is seeking a Service Rostering Coordinator to join the Workforce and Scheduling team on a 12-month contract. The role is part time (0.8 FTE) and focuses on rostering with clients and support workers, data entry and client communication.

You will contribute to reporting and collaborate with stakeholders to ensure coordinated services. Ideal candidates have experience in disability/health sectors, strong Excel/Word skills and a proactive, organized approach.