Service Rostering Coordinator Part time / Fixed Term - Surrey Hills

ONCALL Group Australia; City of Boroondara; On-site; AUD 60,000 - 78,000; Part time

Job summary

ONCALL Group Australia is seeking a Service Rostering Coordinator to join the Workforce and Scheduling team on a 12-month contract. The role is part time (0.8 FTE) and focuses on rostering with clients and support workers, data entry and client communication.

You will contribute to reporting and collaborate with stakeholders to ensure coordinated services. Ideal candidates have experience in disability/health sectors, strong Excel/Word skills and a proactive, organized approach.

Qualifications

• Experience in disability/health/community care sectors is highly regarded.
• Strong data entry accuracy and attention to detail.
• Experience handling high-volume phone inquiries and customer interactions.
• Proactive, organised and solutions-focused with reporting support.
• Current Driver’s Licence is required.

Responsibilities

• Match clients with suitable Support Workers and manage roster changes in a timely manner.
• Efficient data entry and accurate updating of client profiles.
• Proactively engage with clients by phone, understand needs and address inquiries.
• Maintain up-to-date profile notes to support client understanding and service delivery.
• Assist in reporting activities, compile data and generate reports for decision-making.
• Collaborate with stakeholders to ensure clear communication and coordinated services.

Skills

Rostering

Scheduling

Customer service

Data entry

CRM systems

Excel

Driver's licence

Communication

Tools

Microsoft Office

Word

CRM software

Rostering software

Job description

ONCALL Group Australia is a leading provider in Disability and Community Support Services. Our vision is to be nationally recognised as the leading integrated community service provider, empowering people to live their best lives.

We are seeking a passionate Service Rostering Coordinator to join ONCALL’s dynamic Workforce and Scheduling team on a 12 month contract basis, working Part time - 4 days per week (0.8 FTE). You will provide great customer service, supporting people with disabilities with your patience, understanding and problem-solving skills.

Why Join Us?

• Be part of a team committed to quality and innovation
• Work in a supportive environment that values excellence and collaboration
• Enjoy Monthly celebrations to acknowledge the work ONCALL does

About The Role - Key Duties Will Include

• Working with clients to ensure their teams include well matched Support Workers and that changes to their rosters are actioned in a timely manner.
• Efficiently managing data entry tasks, ensuring accuracy and completeness in updating client profiles.
• Proactively engaging with clients via calls, understanding their needs, and promptly addressing inquiries and concerns.
• Maintaining detailed and up-to-date profile notes within our system to facilitate comprehensive client understanding and support.
• Assisting in reporting activities, compiling data, and generating reports to aid decision-making processes.
• Collaborating with various stakeholders to ensure effective communication and coordination of support services.

About you -

As the successful candidate, you should bring:

• Experience in the disability, health, community care or human services sectors will be highly regarded.
• Demonstrated experience in high-volume phone-based customer service, including handling enquiries professionally and building positive relationships with clients and stakeholders.
• Experience using Microsoft Office, particularly Excel and Word, to manage information, track tasks and support reporting.
• Experience using rostering, scheduling, CRM or client management systems, with strong data entry accuracy and attention to detail.
• Strong communication skills, with the ability to engage effectively with clients, families, support workers and internal teams.
• Ability to work in a fast‑paced environment, manage competing priorities and respond calmly to changing service needs.
• A proactive, organised and solutions‑focused approach, with confidence in maintaining accurate records and supporting operational reporting.
• Current Driver’s Licence.

All applicants must have or be willing to obtain the relevant mandatory screening clearances.

as this opportunity won’t last! A real person (not AI) will be reviewing resumes as they are received. We are so proud of the work we do - and you will be too.

ONCALL is a Child Safe organisation, committed to Zero Tolerance to Abuse in care. We take seriously our responsibility to ensure the safety and wellbeing of all vulnerable children, young people and adults living with disabilities that we support. All applicants and employees must undergo mandatory screening checks. Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.