Disability Information & Referral Specialist

People with Disability Australia (PWDA); Sydney; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Above-award remuneration

Extra holiday leave during Christmas/​

Job summary

People with Disability Australia (PWDA) invites applications for a Client Officer to support its disability information, intake and referral service in Sydney. You will respond to phone and online inquiries, guiding clients to PWDA programs and relevant external agencies when needed.

This office-based role is in Surry Hills near Central Station. Strong communication, administration, and IT skills are essential to provide a high level of service, even in challenging situations, with a friendly,

Qualifications

• Experience in a similar client facing role providing information to people in person and over the phone.
• You have exceptional communication skills and able to liaise with a wide range of people.
• Experience dealing with clients, sometimes in heightened emotional distress
• You are a problem-solver as this role will face barriers, be presented with challenges, so we need someone who can work successfully through them.
• You have great administration skills including maintaining accurate record keeping.
• You can managing competing deadlines and priorities.
• You are tech savvy with the ability to navigate the internet to source relevant and current information as well as use our information management systems.

Responsibilities

• Answer incoming phone calls and respond to online information requests.
• Engage with people with disability, their families, and others who contact PWDA, providing information and referrals.
• Identify relevant external agencies when PWDA cannot assist.
• Maintain accurate records and support internal information management processes.

Skills

Communication skills

Client facing

Information provision

Administration

Record keeping

Tech savvy

Tools

Information management systems

Job description

People with Disability Australia (PWDA) invites applications for a Client Officer to support its disability information, intake and referral service in Sydney. You will respond to phone and online inquiries, guiding clients to PWDA programs and relevant external agencies when needed.

This office-based role is in Surry Hills near Central Station. Strong communication, administration, and IT skills are essential to provide a high level of service, even in challenging situations, with a friendly,