Program Support & Intake Specialist

Child Protection; Adelaide; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible working options

Parental leave package

Salary packaging

Wellbeing support

Fitness Passport access

Employee Assistance Program (EAP)

Job summary

Department for Child Protection (DCP) in Keswick, South Australia, is seeking a Program Support Officer on a full-time basis to strengthen program coordination and operational support within the Disability Support Program. The role oversees service access, waitlists, referrals and routine administrative duties to support children and young people.

The successful candidate will manage databases and information systems, ensuring accuracy and efficiency, and work collaboratively with a range of

Qualifications

• Proven experience in administrative support and records management.
• Excellent written and verbal communication with stakeholders.
• Highly organized with attention to detail and procedural compliance.
• Ability to operate in a collaborative environment to support service delivery.

Responsibilities

• Provide high-level program coordination and operational support for Disability and Development Program Services.
• Manage referral, intake and service access processes in a timely manner.
• Investigate and resolve complex referral and administrative issues to maintain service delivery quality.
• Oversee administration of the Carer Connect Program including reporting and improvements.
• Strengthen partnerships with stakeholders to achieve positive client outcomes.

Skills

Administrative support

Records management

Stakeholder liaison

Communications

Tools

MS Office

Records systems

Job description

Department for Child Protection (DCP) in Keswick, South Australia, is seeking a Program Support Officer on a full-time basis to strengthen program coordination and operational support within the Disability Support Program. The role oversees service access, waitlists, referrals and routine administrative duties to support children and young people.

The successful candidate will manage databases and information systems, ensuring accuracy and efficiency, and work collaboratively with a range of