PROGRAM SUPPORT OFFICER

Child Protection; Adelaide; Hybride; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Flexible working options

Parental leave package

Salary packaging

Wellbeing support

Fitness Passport access

Employee Assistance Program (EAP)

Résumé du poste

Department for Child Protection (DCP) in Keswick, South Australia, is seeking a Program Support Officer on a full-time basis to strengthen program coordination and operational support within the Disability Support Program. The role oversees service access, waitlists, referrals and routine administrative duties to support children and young people.

The successful candidate will manage databases and information systems, ensuring accuracy and efficiency, and work collaboratively with a range of

Qualifications

• Proven experience in administrative support and records management.
• Excellent written and verbal communication with stakeholders.
• Highly organized with attention to detail and procedural compliance.
• Ability to operate in a collaborative environment to support service delivery.

Responsabilités

• Provide high-level program coordination and operational support for Disability and Development Program Services.
• Manage referral, intake and service access processes in a timely manner.
• Investigate and resolve complex referral and administrative issues to maintain service delivery quality.
• Oversee administration of the Carer Connect Program including reporting and improvements.
• Strengthen partnerships with stakeholders to achieve positive client outcomes.

Connaissances

Administrative support

Records management

Stakeholder liaison

Communications

Outils

MS Office

Records systems

Description du poste

Full-time temporary vacancy available until 30 June 2027

Work in a collaborative environment that thrives on diligence.

Our Keswick team is seeking a Program Support Officer to strengthen program coordination and operational support within the Disability Support Program. This dynamic role is responsible for overseeing service access and waitlists, referral and intake processes and key administrative duties.

Your detail-orientated skillset will guide program databases, records management and information systems that facilitates departmental efficiency. These core capabilities will bolster stakeholder engagement and improvement initiatives that generate positive outcomes for children and young people.

In this role, you will:

• Administer high-level program coordination and operational support for teams delivering Disability and Development Program Services
• Manage referral, intake and service access processes in a timely manner
• Examine and resolve complex referral and administrative issues to maintain exemplary service delivery
• Oversee the administration of the Carer Connect Program, including maintenance, reporting requirements and improvement initiatives
• Elevate existing partnerships with an array of stakeholders to guarantee positive client outcomes.

About you:

• You have proven experience in administrative support, client services and records management
• You possess comprehensive knowledge of computer applications to effectively fulfill tasks
• You have exceptional written and verbal communication skills when liaising with key stakeholders
• You are highly organised when verifying the accuracy of information and adhering to strict procedural guidelines
• You can operate within a collaborative environment to deliver services that bolster organisational goals.

Why You’ll Love It Here - DCP Benefits That Matter: At DCP, these are just some of the benefits you’ll enjoy:

• A collaborative team environment, working alongside people who are committed to best practice and making a meaningful impact
• Flexible working options with tailored arrangements to help you balance work and life
• Paid Parental and Partner Leave – additional paid time to support you and your growing family
• Recognition and Growth – we celebrate your achievements and open doors to development across DCP
• Salary Packaging – reduce your taxable income with a range of pre-tax benefits
  Health and Fitness Perks – free flu vaccination plus access to more than 1,700 gyms, fitness centres and pools across Australia through our Fitness Passport program for you and your family
• Wellbeing Support - confidential Employee Assistance Program services for you and your family.

The Department for Child Protection (DCP) plays a key role in the protection of children, young people and their families within South Australia. The department provides support to vulnerable children and young people to be safe, strong and connected.

Contact Us

Enquiries to Julie Jensen - Manager, Disability and Development 0467 779 403 [e-mail]
Our workplace reflects the diverse communities we serve, and we welcome applications from people of all backgrounds, experiences, and abilities. This includes women, Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and those from culturally diverse backgrounds. We are committed to fostering an inclusive, safe, and respectful workplace where everyone feels supported.

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.