Client Officer

People with Disability Australia (PWDA); Sydney; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Salary packaging up to $15,900

Above-award remuneration

Extra holiday leave during Christmas/​

Job summary

People with Disability Australia (PWDA) invites applications for a Client Officer to support its disability information, intake and referral service in Sydney. You will respond to phone and online inquiries, guiding clients to PWDA programs and relevant external agencies when needed.

This office-based role is in Surry Hills near Central Station. Strong communication, administration, and IT skills are essential to provide a high level of service, even in challenging situations, with a friendly,

Qualifications

• Experience in a similar client facing role providing information to people in person and over the phone.
• You have exceptional communication skills and able to liaise with a wide range of people.
• Experience dealing with clients, sometimes in heightened emotional distress
• You are a problem-solver as this role will face barriers, be presented with challenges, so we need someone who can work successfully through them.
• You have great administration skills including maintaining accurate record keeping.
• You can managing competing deadlines and priorities.
• You are tech savvy with the ability to navigate the internet to source relevant and current information as well as use our information management systems.

Responsibilities

• Answer incoming phone calls and respond to online information requests.
• Engage with people with disability, their families, and others who contact PWDA, providing information and referrals.
• Identify relevant external agencies when PWDA cannot assist.
• Maintain accurate records and support internal information management processes.

Skills

Communication skills

Client facing

Information provision

Administration

Record keeping

Tech savvy

Tools

Information management systems

Job description

About Us

We are Australia’s peak rights and advocacy organisation for people with disability, advancing and protecting the rights, health and wellbeing of the people and communities we serve. Our vision is of a socially just, accessible and inclusive community, in which the human rights, belonging, contribution, potential and diversity of all people with disability are recognised, respected and celebrated with pride.

We offer an inclusive, supportive and collaborative work environment where the contribution of each team member is valued and commitment to our purpose is visible. In addition to an above-award salary, we offer immediate access to tax-reducing salary packaging and other generous conditions.

Our Values

• Community focused – We take pride in delivering high-quality service to our customers, colleagues, clients, members and broader disability community.
• Work as a team – We work together as a team. We are empowered, accountable and respectful of each other.
• Act with integrity – We are responsible for our own actions and do what is right.
• Champion inclusion – We contribute to a workplace where all people feel respected, valued, and are able to contribute

About the Role

People with Disability Australia (PWDA) provides a disability Information, Intake and Referral service that facilitates links between people with disability and appropriate services by providing face to face, telephone and web-based intake, information and referrals

The Client Officer answers incoming phone calls and responds to online information requests. You engage with people with disability, their families, and others who contact PWDA. You will provide them with information about PWDA and referrals to PWDA programs where appropriate. The Client Officer will also assist in identifying relevant external agencies who may be of assistance, when PWDA is not able to help.

This is an office-based role in Surry Hills next to Central Station.

About You

• You have experience in a similar client facing role providing information to people in person and over the phone.
• You have exceptional communication skills and able to use these to liaise with a wide range of people.
• You have experience dealing with clients, sometimes in heightened emotional distress
• You are a problem-solver as this role will face barriers, be presented with challenges, so we need someone who can work successfully through them.
• You have great administration skills including maintaining accurate record keeping.
• You can managing competing deadlines and priorities.
• You are tech savvy with the ability to navigate the internet to source relevant and current information as well as use our information management systems.

PWDA is a proud employer of people with disability, and people with disability are strongly encouraged to apply for these positions. We are an EEO employer and we embrace the diversity of our people, such as diversity in disability, race, cultural background, ethnicity, age, gender identity, sexual orientation, or intersex status.

If you require a reasonable adjustment at any time during the recruitment process, please let us know and we will be happy to collaborate with you on this.

Remuneration and Benefits

• Award Classification: Level 4 Social, Community, Home Care & Disability Services (SCHADS) Award 2010, with above-award remuneration as per our EBA.
• Fringe Benefits Tax benefits provides you with the option to salary package up to $15,900.
• PWDA gifts an additional three days of holiday leave during the Christmas/New Year shut down period, as well as additional personal leave days, above the National Employment Standards, to enhance staff health and wellbeing.

For any enquiries regarding the role or working with PWDA, please email [e-mail]

Applications close at 5:00pm on Friday 30 October 2026.

Only shortlisted candidates will be contacted.