Director of Enterprise Customer Solutions Engineering

Fivetran; Warrnambool; On-site; AUD 150,000 - 190,000; Full time

Job summary

Fivetran is seeking a Manager of Customer Solutions Engineering to lead our APJ team, delivering high-quality technical support for enterprise customers. You will drive process improvements, mentor engineers, and partner with cross-functional teams to ensure a seamless customer experience.

The role emphasizes building scalable solutions, advocating for customers, and shaping product feedback to enhance the modern data stack. Global collaboration and leadership are key.

Qualifications

• Extensive experience in technical support or engineering with enterprise SaaS customers.
• Proven track record of building and leading high-performing technical teams.
• Strong problem-solving abilities and customer-focused mindset.
• Excellent written and verbal communication across global teams.
• Experience with project and program management in a fast-paced environment.
• Ability to collaborate with engineering and product teams to deliver scalable solutions.

Responsibilities

• Lead and develop a team of Customer Solutions Engineers across APJ with a focus on enterprise customers.
• Strategize and implement support processes to improve operations and issue resolution.
• Foster continuous learning and professional growth within the team.
• Collaborate with cross-functional teams to improve product adoption and customer experience.
• Monitor team performance and provide coaching to boost efficiency and impact.
• Advocate for customers and relay feedback to product and engineering teams.
• Lead by example by providing hands-on support and guidance to customers and staff.

Skills

Technical support

Engineering leadership

Problem solving

Communication

Project management

Analytics tools

SQL

Cross-functional collaboration

Tools

Analytics engineering tools

SQL

Job description

Fivetran is seeking a Manager of Customer Solutions Engineering to lead our APJ team, delivering high-quality technical support for enterprise customers. You will drive process improvements, mentor engineers, and partner with cross-functional teams to ensure a seamless customer experience.

The role emphasizes building scalable solutions, advocating for customers, and shaping product feedback to enhance the modern data stack. Global collaboration and leadership are key.