Director of Dining & Hospitality Excellence

Queensland Performing Arts Centre; Brisbane; On-site; AUD 149,000 - 182,000; Full time

Benefits offered by this job

Complimentary event tickets

Employee discounts

Exclusive employee offers

Greenroom access

Central location opposite South Bank

Job summary

Queensland Performing Arts Centre (QPAC) is seeking a visionary Head of Dining & Hospitality to lead our dining, bars, functions and hospitality operations within Australia's premier arts destination. You will report to the CFO and guide strategy across five venues, nine bars, events and culinary production to elevate guest experiences while delivering sustainable financial performance.

As a member of the Senior Leadership Team, you will manage Executive Chefs, Operational Managers and

Qualifications

• Extensive senior leadership experience within hospitality, hotels, venues, tourism, entertainment or similar customer-facing commercial environments.
• Proven success leading large, multi-outlet hospitality operations with accountability for commercial and operational performance.
• Strong financial and commercial acumen, including experience managing large budgets, profit and loss performance, labour costs and revenue growth.

Responsibilities

• Develop and deliver QPAC's Dining & Hospitality strategy, aligning financial sustainability, guest experience and operational excellence.
• Lead a large and diverse hospitality workforce through a team of senior leaders including Executive Chefs, Operational Managers and hospitality specialists.
• Drive commercial performance across food, beverage, functions and hospitality operations, with accountability for profitability, revenue growth, labour productivity and cost control.
• Partner closely with our Marketing team to create innovative hospitality offerings, customer experiences, promotions and loyalty initiatives.
• Oversee hospitality delivery across restaurants, bars, functions and major events, ensuring consistent standards of service, presentation and quality.
• Lead continuous improvement, innovation and transformation initiatives across hospitality systems, service delivery and customer experience.
• Ensure compliance with food safety, liquor licensing, workplace health and safety and other regulatory requirements.

Skills

Senior leadership

Financial acumen

Stakeholder engagement

Strategic thinking

Education

Operations Management

Hotel/Hospitality Management

Quality Management

Project Management

Job description

Queensland Performing Arts Centre (QPAC) is seeking a visionary Head of Dining & Hospitality to lead our dining, bars, functions and hospitality operations within Australia's premier arts destination. You will report to the CFO and guide strategy across five venues, nine bars, events and culinary production to elevate guest experiences while delivering sustainable financial performance.

As a member of the Senior Leadership Team, you will manage Executive Chefs, Operational Managers and