Head of Dining and Hospitality

Queensland Performing Arts Centre; Brisbane; Presencial; AUD 149 000 - 182 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Complimentary event tickets

Employee discounts

Exclusive employee offers

Greenroom access

Central location opposite South Bank

Resumo da oferta

Queensland Performing Arts Centre (QPAC) is seeking a visionary Head of Dining & Hospitality to lead our dining, bars, functions and hospitality operations within Australia's premier arts destination. You will report to the CFO and guide strategy across five venues, nine bars, events and culinary production to elevate guest experiences while delivering sustainable financial performance.

As a member of the Senior Leadership Team, you will manage Executive Chefs, Operational Managers and

Qualificações

• Extensive senior leadership experience within hospitality, hotels, venues, tourism, entertainment or similar customer-facing commercial environments.
• Proven success leading large, multi-outlet hospitality operations with accountability for commercial and operational performance.
• Strong financial and commercial acumen, including experience managing large budgets, profit and loss performance, labour costs and revenue growth.

Responsabilidades

• Develop and deliver QPAC's Dining & Hospitality strategy, aligning financial sustainability, guest experience and operational excellence.
• Lead a large and diverse hospitality workforce through a team of senior leaders including Executive Chefs, Operational Managers and hospitality specialists.
• Drive commercial performance across food, beverage, functions and hospitality operations, with accountability for profitability, revenue growth, labour productivity and cost control.
• Partner closely with our Marketing team to create innovative hospitality offerings, customer experiences, promotions and loyalty initiatives.
• Oversee hospitality delivery across restaurants, bars, functions and major events, ensuring consistent standards of service, presentation and quality.
• Lead continuous improvement, innovation and transformation initiatives across hospitality systems, service delivery and customer experience.
• Ensure compliance with food safety, liquor licensing, workplace health and safety and other regulatory requirements.

Conhecimentos

Senior leadership

Financial acumen

Stakeholder engagement

Strategic thinking

Formação académica

Operations Management

Hotel/Hospitality Management

Quality Management

Project Management

Descrição da oferta de emprego

Queensland Performing Arts Centre - South Brisbane QLD

Location: South Brisbane, Queensland
Salary: $165,000 per annum + superannuation
Employment Type: Full-time
Application Closing Date: 8 November 2026

Lead the dining & hospitality experience at one of Australia's premier cultural destinations

About Us

Queensland Performing Arts Centre (QPAC) is one of Australia's leading cultural destinations and the proud home of live performance in Queensland. Now with five theatres, including the new 1,500-seat Glasshouse Theatre, QPAC is Australia's largest performing arts centre under one roof, with capacity to welcome around 2 million visitors each year across more than 1,400 performances. From blockbuster musicians and ballet to theatre, music, opera and comedy, QPAC brings exceptional live performance to audiences year-round.

About The Role

QPAC is seeking an exceptional dining & hospitality leader to shape the future of QPAC's dining, bars, functions and hospitality operations. As a member of the Senior Leadership Team, this new role offers a rare opportunity to lead a large-scale, multi-outlet hospitality portfolio while influencing the end-to-end visitor experience across one of the country's most iconic arts precincts.

Reporting to the Chief Financial Officer, the Head of Dining & Hospitality will provide strategic and operational leadership across QPAC's extensive hospitality footprint, including:

Five hospitality venues including Lyrebird, Tomtom, Storytellers, Russell Street Wine Bar and The Green Room

Nine bars throughout the venue

Functions, premium hospitality and special events

Culinary production and kitchen operations

Hospitality supply chain, inventory and commercial performance

This role combines hospitality excellence, commercial acumen and people leadership to deliver outstanding visitor experiences while driving sustainable financial performance.

Key Responsibilities:

Develop and deliver QPAC's Dining & Hospitality strategy, aligning financial sustainability, guest experience and operational excellence.

Lead a large and diverse hospitality workforce through a team of senior leaders including Executive Chefs, Operational Managers and hospitality specialists.

Drive commercial performance across food, beverage, functions and hospitality operations, with accountability for profitability, revenue growth, labour productivity and cost control.

Partner closely with our Marketing team to create innovative hospitality offerings, customer experiences, promotions and loyalty initiatives.

Oversee hospitality delivery across restaurants, bars, functions and major events, ensuring consistent standards of service, presentation and quality.

Lead continuous improvement, innovation and transformation initiatives across hospitality systems, service delivery and customer experience.

Ensure compliance with food safety, liquor licensing, workplace health and safety and other regulatory requirements.

About you

You are a strategic dining & hospitality executive who thrives in complex, customer-focused environments and can balance big-picture thinking with operational excellence.

You will have qualifications and experience in Operations Management, Hotel/Hospitality Management, Quality Management, Project Management or closely related field and will bring:

Extensive senior leadership experience within hospitality, hotels, venues, tourism, entertainment or similar customer-facing commercial environments.

Proven success leading large, multi-outlet hospitality operations with accountability for commercial and operational performance.

Strong financial and commercial acumen, including experience managing large budgets, profit and loss performance, labour costs and revenue growth.

Demonstrated ability to lead large and diverse teams, build leadership capability and create high-performing service cultures.

Exceptional stakeholder engagement skills with the ability to influence across multiple business functions.

Experience driving innovation, continuous improvement and customer experience initiatives.

Strong understanding of hospitality compliance requirements including food safety, liquor licensing and workplace health and safety.

Why Work at QPAC?

Working at QPAC means being part of one of Australia's leading performing arts centres. With a vibrant and supportive workplace culture, our people are passionate about delivering exceptional experiences for audiences and artists alike.

Our people also enjoy a range of benefits designed to support wellbeing, connection and a great workplace experience, including:

• Complimentary and discounted tickets to performances of your choice all year round!
• Employee discounts on merchandise and a wide range of dining outlets (Storytellers Cafe, TomTom, Russell Street Wine Bar and more)
• Exclusive employee offers across the South Bank cultural precinct
• Access to the QPAC Greenroom, including the Greenroom Café with discounted meals and a daily changing menu
• A convenient central location directly opposite South Brisbane Train Station and within Brisbane's vibrant cultural precinct

Additional Information

This role requires flexibility to support QPAC's operational needs, including regular evening and weekend presence. Work patterns will generally align with hospitality and performance schedules rather than a traditional Monday to Friday working week.

A nationally accredited Responsible Service of Alcohol (RSA) certification (or ability to obtain upon commencement) and a satisfactory National Police Certificate are required.

The closing date for applications is Sunday 8 November 2026

QPAC will commence screening and shortlisting after this closing date.

The Queensland Performing Arts Centre is an equal opportunity employer and welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages. To be eligible to apply for this position, applicants must have existing Australian work rights.