Community Impact & Improvement Specialist

St George Community Housing; Sydney; On-site; AUD 65,000 - 95,000; Full time

Job summary

St George Community Housing in Sydney CBD NSW seeks a Community Improvement Coordinator to identify and drive improvements across communities requiring targeted support. Reporting to the Connecting Communities Lead, you will analyse customer feedback, complaints, and operational insights to turn voice into action.

This is a permanent role requiring travel to SGCH offices and portfolios. You will collaborate with frontline teams and partners to deliver customer-centred solutions and contribute to

Qualifications

• Experience coordinating customer or community improvement initiatives in a not-for-profit housing or government setting.

Responsibilities

• Ability to interpret varied customer feedback and operational information to identify patterns and risks and develop practical recommendations.
• Strong coordination and stakeholder engagement, with clear verbal and written communication and tracking of actions.

Job description

St George Community Housing in Sydney CBD NSW seeks a Community Improvement Coordinator to identify and drive improvements across communities requiring targeted support. Reporting to the Connecting Communities Lead, you will analyse customer feedback, complaints, and operational insights to turn voice into action.

This is a permanent role requiring travel to SGCH offices and portfolios. You will collaborate with frontline teams and partners to deliver customer-centred solutions and contribute to