Director, Case Management Delivery

people2people; Melbourne; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

people2people in Melbourne is seeking a Director, Case Management Delivery to lead a large-scale technology transformation within a Victorian State Government environment. You will oversee procurement, vendor relationships and the program lifecycle, guiding multidisciplinary teams and senior stakeholders to ensure delivery outcomes align with strategic priorities.

This senior role offers a high-visibility mandate, hybrid Melbourne CBD work, and a long-term temp arrangement with extension

Qualifications

• Proven experience leading large-scale technology transformation programs.
• Strong procurement and contract management expertise.
• Demonstrated ability to operate in complex, highly governed environments.

Responsibilities

• Lead end-to-end delivery of a complex case management transformation program.
• Drive procurement and commercial activities, including vendor selection and contract negotiations.
• Manage systems integrators and third-party vendors for accountable delivery outcomes.
• Provide leadership across governance, risk, stakeholder engagement and decision-making.
• Build and lead multidisciplinary teams across product, technical, delivery and business functions.
• Align delivery outcomes with strategic objectives with senior executives and stakeholders.
• Establish delivery frameworks, controls and reporting mechanisms.
• Identify and manage risks, dependencies and issues in a complex delivery environment.

Skills

Leadership

Procurement

Vendor management

Stakeholder management

Governance

Program delivery

Job description

Lead a high-profile technology transformation with executive impact

Drive complex procurement, delivery and vendor management outcomes

Shape strategic outcomes in a large-scale government environment

About the role

An exciting opportunity exists for an experienced Director, Case Management Delivery to lead the delivery of a large-scale, business-critical technology transformation program within a Victorian State Government environment.

This role is responsible for driving the successful delivery of a complex case management workstream, overseeing procurement activities, managing vendor and systems integrator relationships, and providing strategic leadership across the program lifecycle. Working within a highly visible and complex environment, you will lead multidisciplinary teams, influence senior stakeholders, and ensure delivery outcomes are achieved while balancing commercial, technical and operational priorities.

This is a unique opportunity to play a key leadership role in a significant transformation initiative that will deliver lasting benefits across a large and complex service delivery environment.

Key responsibilities

• Lead the end-to-end delivery of a complex case management transformation program, ensuring outcomes are delivered to agreed scope, timeframes and quality standards.
• Drive procurement and commercial activities, including vendor selection, contract negotiations and ongoing supplier management.
• Manage systems integrators and third-party vendors, ensuring accountability, performance and successful delivery outcomes.
• Provide leadership across program governance, risk management, stakeholder engagement and decision-making processes.
• Build and lead multidisciplinary teams, fostering collaboration across product, technical, delivery and business functions.
• Work closely with senior executives and key stakeholders to align delivery outcomes with strategic objectives.
• Establish effective delivery frameworks, controls and reporting mechanisms to support successful program execution.
• Identify and manage risks, dependencies and issues within a complex and evolving delivery environment.

Skills & experience

• Proven experience leading large-scale (around $20 million), complex technology transformation programs with accountability for end-to-end delivery outcomes.
• Strong procurement, commercial and contract management expertise, including negotiation and management of complex technology and supplier agreements.
• Demonstrated experience delivering programs through systems integrators and multi-vendor environments.
• Experience working within Victorian State Government or similarly complex, highly governed environments will be highly regarded.
• Extensive stakeholder management skills, with the ability to influence and engage senior executives, delivery partners and external suppliers.
• Experience leading large, multidisciplinary teams across technology, product, delivery and business functions.
• Strong understanding of governance, risk management, program controls and delivery best practice.
• Ability to operate effectively in complex environments and successfully manage ambiguity.
• Excellent communication, leadership and relationship-building skills.
• Experience within case management, customer management, service delivery or similarly complex enterprise technology environments will be highly regarded.

What’s in it for you

• Senior leadership opportunity within a high-profile transformation program.
• Opportunity to shape and influence strategic technology outcomes.
• Melbourne CBD location with hybrid working arrangements.
• Long-term temp opportunity with extension potential.

As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.