Director, Case Management Delivery

People2people - Melbourne; Melbourne; Hybrid; AUD 180,000 - 270,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

People2people - Melbourne seeks an experienced Director, Case Management Delivery to lead a large-scale technology transformation within a Victorian State Government environment. You will drive end-to-end delivery of a complex case management program, oversee procurement activities, and manage vendor relationships, providing strategic leadership across the program lifecycle in a highly governed setting.

You will lead multidisciplinary teams, influence senior stakeholders, and balance commercial,

Qualifications

• Experience leading large-scale technology transformation programs (roughly $20M budget).
• Proven procurement, commercial, and contract management expertise with complex vendors.
• Delivery through systems integrators and multi-vendor environments.
• Experience in highly governed government or similar settings is highly regarded.
• Extensive senior stakeholder influence and relationship-building skills.
• Ability to lead cross-functional teams across product, technical, and business functions.
• Strong governance, risk management, and program controls knowledge.
• Excellent communication and leadership abilities in complex environments.

Responsibilities

• Lead end-to-end delivery of a complex case management transformation program.
• Drive procurement and commercial activities including vendor selection and negotiations.
• Manage systems integrators and third-party vendors and ensure performance.
• Provide leadership across governance, risk, and stakeholder engagement processes.
• Build and lead multidisciplinary teams across product, technical, delivery and business functions.
• Align delivery outcomes with strategic objectives in collaboration with executives.
• Establish delivery frameworks, controls and reporting for the program.
• Identify and manage risks, dependencies and issues in a complex environment.

Skills

Large-scale programs management

Procurement & contract management

Vendor management & SI governance

Stakeholder management

Leadership of multidisciplinary teams

Governance & risk management

Ambiguity navigation

Excellent communication

Job description

Lead a high-profile technology transformation with executive impact

Drive complex procurement, delivery and vendor management outcomes

Shape strategic outcomes in a large-scale government environment

About the role

An exciting opportunity exists for an experienced Director, Case Management Delivery to lead the delivery of a large-scale, business-critical technology transformation program within a Victorian State Government environment.

This role is responsible for driving the successful delivery of a complex case management workstream, overseeing procurement activities, managing vendor and systems integrator relationships, and providing strategic leadership across the program lifecycle. Working within a highly visible and complex environment, you will lead multidisciplinary teams, influence senior stakeholders, and ensure delivery outcomes are achieved while balancing commercial, technical and operational priorities.

This is a unique opportunity to play a key leadership role in a significant transformation initiative that will deliver lasting benefits across a large and complex service delivery environment.

Key responsibilities

• Lead the end-to-end delivery of a complex case management transformation program, ensuring outcomes are delivered to agreed scope, timeframes and quality standards.
• Drive procurement and commercial activities, including vendor selection, contract negotiations and ongoing supplier management.
• Manage systems integrators and third-party vendors, ensuring accountability, performance and successful delivery outcomes.
• Provide leadership across program governance, risk management, stakeholder engagement and decision-making processes.
• Build and lead multidisciplinary teams, fostering collaboration across product, technical, delivery and business functions.
• Work closely with senior executives and key stakeholders to align delivery outcomes with strategic objectives.
• Establish effective delivery frameworks, controls and reporting mechanisms to support successful program execution.
• Identify and manage risks, dependencies and issues within a complex and evolving delivery environment.

Skills & experience

• Proven experience leading large-scale (around $20 million), complex technology transformation programs with accountability for end-to-end delivery outcomes.
• Strong procurement, commercial and contract management expertise, including negotiation and management of complex technology and supplier agreements.
• Demonstrated experience delivering programs through systems integrators and multi-vendor environments.
• Experience working within Victorian State Government or similarly complex, highly governed environments will be highly regarded.
• Extensive stakeholder management skills, with the ability to influence and engage senior executives, delivery partners and external suppliers.
• Experience leading large, multidisciplinary teams across technology, product, delivery and business functions.
• Strong understanding of governance, risk management, program controls and delivery best practice.
• Ability to operate effectively in complex environments and successfully manage ambiguity.
• Excellent communication, leadership and relationship-building skills.
• Experience within case management, customer management, service delivery or similarly complex enterprise technology environments will be highly regarded.

What’s in it for you

• Senior leadership opportunity within a high-profile transformation program.
• Opportunity to shape and influence strategic technology outcomes.
• Melbourne CBD location with hybrid working arrangements.
• Long-term temp opportunity with extension potential.