Director, AI Solutions & Pre-Sales Leadership (Hybrid)

NiCE; Sydney; Hybrid; AUD 180,000 - 260,000; Full time

Job summary

NiCE, the market leader in cloud-based contact center technology, is seeking an experienced Solution Engineering Director to lead an international team and drive our CXone and Digital solutions into markets.

This role guides end-to-end presales, shapes AI-enabled deals, mentors consultants, and collaborates with product and GTM to accelerate growth—based in a hybrid model with global opportunities.

Qualifications

• 12-16 years in Pre-Sales, Solution Consulting, or Sales Engineering - 3+ years leading a team.
• Last 2+ years hands-on in AI product Pre-Sales - not adjacent to it, in it.
• Working knowledge of the AI stack: LLMs, embedding models, vector databases, inference costs, token economics, prompt engineering, RAG pipelines, and API-based AI services.
• Able to scope and run technically rigorous POCs without needing an engineer to translate
• Commercial fluency around AI pricing models - tokens, compute, licensing, and total cost of ownership conversations with procurement and finance
• Deep experience with complex, multi-stakeholder enterprise sales cycles
• A coach who leads by doing - you get in the deal, run the discovery, fix the demo, then debrief the team on why

Responsibilities

• Own Presales end-to-end: pipeline, solution strategy, POC governance, and win/loss review
• Lead on complex enterprise AI deals from first discovery through technical sign-off
• Design and oversee POCs - including data requirements, model evaluation, integration architecture, and results framing
• Coach Solutions Consultants on AI solutioning, technical storytelling, and commercial positioning
• Build repeatable playbooks, demo frameworks, and discovery guides specific to AI/ML products
• Feed structured field intelligence back into Product and GTM strategy
• Represent the company at industry events and in customer advisory conversations

Skills

Pre-Sales leadership

AI Pre-Sales

Enterprise sales

POC governance

Technical coaching

Commercial pricing

Tools

LLMs

Embedding models

Vector databases

Prompt engineering

RAG pipelines

API-based AI services

Job description

NiCE, the market leader in cloud-based contact center technology, is seeking an experienced Solution Engineering Director to lead an international team and drive our CXone and Digital solutions into markets.

This role guides end-to-end presales, shapes AI-enabled deals, mentors consultants, and collaborates with product and GTM to accelerate growth—based in a hybrid model with global opportunities.