Service Manager – Disability Services (NDIS)

Aspire Community Services; City of Melbourne; On-site; AUD 90,000 - 125,000; Full time

Job summary

Aspire Community Services – Cranbourne VIC is seeking an experienced Service Manager to oversee a portfolio of disability support services, with a strong focus on SIL and STA. This hands-on leadership role ensures services operate safely, effectively and in accordance with NDIS requirements while delivering high-quality, person-centred support.

Reporting to the Operations Manager, you will lead and support 2ICs and frontline teams, maintain strong relationships with participants and their

Qualifications

• Experience leading disability services teams.
• Strong knowledge of NDIS requirements and service delivery.
• Proven ability to manage SIL and STA operations.
• Excellent communication with participants and stakeholders.
• Valid Victorian Driver Licence and vehicle insurance.

Responsibilities

• Oversee day-to-day operation of allocated SIL and STA services.
• Lead, coach and support 2ICs and frontline staff.
• Ensure participant support plans and health documentation stay current and compliant.
• Maintain relationships with participants, families, Support Coordinators and allied health professionals.
• Manage incidents, complaints, injuries, near misses and WHS matters.
• Monitor service quality and compliance with NDIS requirements and policies.
• Identify and manage participant and workforce risks.
• Conduct regular service checks and internal audits.
• Address staff performance promptly.
• Promote a positive, accountable and participant-focused culture.

Skills

SIL experience

Leadership

People management

NDIS knowledge

Communication skills

Problem-solving

Time management

Education

Certificate IV in Disability Support

Job description

Service Manager – Disability Services (NDIS)

Aspire Community Services – Cranbourne VIC

Aspire Community Services is seeking an experienced and motivated Service Manager to oversee a portfolio of disability support services, with a strong focus on Supported Independent Living (SIL) and Short-Term Accommodation (STA).

This is a hands‑on leadership role responsible for ensuring our services operate safely, effectively and in accordance with NDIS requirements while delivering high-quality, person‑centred support.

Reporting to the Operations Manager, you will lead and support 2ICs and frontline teams, maintain strong relationships with participants and their support networks, and take ownership of the day‑to‑day quality and compliance of your services. The position currently supervises approximately 3–5 2ICs.

About the Role

Aspire Community Services is seeking an experienced and motivated Service Manager to oversee a portfolio of disability support services, with a strong focus on Supported Independent Living (SIL) and Short-Term Accommodation (STA).

This is a hands‑on leadership role responsible for ensuring our services operate safely, effectively and in accordance with NDIS requirements while delivering high-quality, person‑centred support.

Reporting to the Operations Manager, you will lead and support 2ICs and frontline teams, maintain strong relationships with participants and their support networks, and take ownership of the day‑to‑day quality and compliance of your services. The position currently supervises approximately 3–5 2ICs.

Key Responsibilities

• Oversee the day‑to‑day operation of allocated SIL and STA services.

• Lead, coach and support 2ICs and Support Workers.

• Ensure participant support plans, risk assessments, health documentation and service records remain current and compliant.

• Maintain strong relationships with participants, families, Support Coordinators and allied health professionals.

• Manage incidents, complaints, injuries, near misses and WHS matters.

• Monitor service quality and compliance with NDIS requirements, organisational policies and relevant legislation.

• Identify and manage participant and workforce risks.

• Conduct regular service checks and support internal audit requirements.

• Address staff performance and capability issues promptly.

• Promote a positive, accountable and participant‑focused culture.

About You

We are looking for someone who is confident leading disability services and understands the realities of managing SIL environments.

You will ideally have:

• Certificate IV in Disability Support or relevant qualification.

• Previous SIL experience, preferably as a Team Leader, House Manager, Service Coordinator or Service Manager.

• Demonstrated leadership and people‑management capability.

• Strong understanding of NDIS service delivery, quality and compliance.

• Excellent written and verbal communication skills.

• Strong problem‑solving, organisation and time‑management skills.

• Ability to manage competing priorities across multiple services.

• Valid Victorian Driver Licence and comprehensive vehicle insurance.

• Current First Aid & CPR, Medication Administration and Manual Handling training.

• Current Police Check, NDIS Worker Screening Check and Working with Children Check.

Why Join Aspire?

This is an opportunity to take ownership of a portfolio of services while working closely with an experienced management team. You will have the ability to influence service quality, develop frontline leaders and make a genuine impact on the supports delivered to participants.