Direct Dealer Support Officer

Ashdown People; Parramatta; Sur place; AUD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Global brand

Modern offices in Parramatta

Full training

Supportive team

Bonus opportunities

Résumé du poste

Ashdown People is seeking a Customer Escalations Officer in Parramatta to support the direct dealer network. You will manage escalated customer complaints, investigate issues, and coordinate resolutions with internal teams and retail partners in line with warranty policies.

This on-site role is 35 hours per week, Monday to Friday, starting end of October. The role offers a competitive hourly rate of $37.25 plus super, with full training and a supportive team environment.

Qualifications

• Experience in customer service, complaints handling or call centre environments.
• Strong conflict resolution, communication and problem-solving skills.
• Experience with consumer law, Fair Trading, warranties or escalations is highly regarded (especially in the technology sector).

Responsabilités

• Coordinate with onshore and offshore teams to manage escalated customer complaints.
• Investigate issues and coordinate resolutions with internal teams and retail partners.
• Deliver positive outcomes in line with warranty policies and Australian Consumer Law.

Connaissances

Customer service

Complaints handling

Call centre

Description du poste

Customer Escalations Officer (Direct Dealer Support Officer)

Parramatta (Directly Above Parramatta Station)
$37.25 per hour + Super
9:00am - 5:00pm | 35 hours per week
On-site | Monday to Friday
Starting end of October

Join a leading global electronics and appliances manufacturer in a customer-focused role within their customer escalation team.

You will coordinate with onshore and offshore teams to manage escalated customer complaints, investigate issues, coordinate resolutions with internal teams and retail partners, and deliver positive outcomes in line with warranty policies and Australian Consumer Law.

About You

• Experience in customer service, complaints handling or call centre environments.


• Strong conflict resolution, communication and problem-solving skills.


• Experience with consumer law, Fair Trading, warranties or escalations is highly regarded (especially in the technology sector).

What's on Offer?

• Work for a globally recognised brand.


• Modern offices located in Parramatta.


• Full training provided.


• Supportive team environment.


• Potential bonus opportunities based on performance.

Ideal for candidates from customer service, complaints, escalations, consumer affairs, retail support or warranty administration backgrounds.