Statewide Systems Officer

Oral Health Victoria; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

Flexible working arrangements

Meaningful work

Job summary

Oral Health Victoria (OHV) is seeking a Statewide Systems Officer to support statewide applications across Victoria's public oral health network. You will be the first point of contact for users, helping clinicians and staff resolve issues and navigate system processes.

You will work in a scheduled contact centre and provide high-quality service between 7:30am and 6:00pm, Monday to Friday, collaborating with technical specialists to deliver effective solutions and continuous improvement.

Qualifications

• Excellent communication skills.
• Confident with using technology.
• Thrive in a fast-paced environment.
• Enjoy helping people and solving problems.
• Curious, adaptable and willing to learn new systems and processes.
• Can think critically and work through issues to find practical solutions.

Responsibilities

• Respond to enquiries and service requests relating to statewide oral health applications and services.
• Provide support and guidance to users of systems including Electronic Oral Health Record (EoHR), Unity, Titanium Legacy, NilRead, PACS Scan and other supported applications.
• Work in partnership with technical specialists to provide a pathway to resolution for users.
• Manage Service Desk tickets and maintain service standards and response timeframes.
• Contribute to documentation, testing and continuous improvement activities.

Skills

Communication

Tech-savvy

Problem solving

Adaptable

Critical thinking

Job description

Full Time | Permanent | Carlton, Victoria

Are you customer focused and ready to make a real impact?

At Oral Health Victoria (OHV), we support public oral health services across Victoria through the systems and technology that help clinicians deliver care to patients every day.

We're looking for a Statewide Systems Officer to join our team and help support the statewide applications used across Victoria's public oral health network. If you're a strong communicator, enjoy solving problems, and are passionate about providing great customer service, we'd love to hear from you.

As a Statewide Systems Officer, you'll be the first point of contact for users seeking support with our statewide systems. You'll help clinicians and administrative staff resolve issues, navigate system processes, and access the tools they need to deliver high-quality care.

In this role, you will work in a scheduled contact centre environment, providing high-quality service between 7:30am and 6:00pm Monday to Friday.

What you'll be doing

• Respond to enquiries and service requests relating to statewide oral health applications and services.
• Provide support and guidance to users of systems including Electronic Oral Health Record (EoHR), Unity, Titanium Legacy, NilRead, PACS Scan and other supported applications.
• Working in partnership with technical specialists to provide a pathway to resolution for users.
• Manage Service Desk tickets and maintain service standards and response timeframes.
• Contribute to documentation, testing and continuous improvement activities.

We're looking for people who:

• Have excellent communication skills.
• Are confident with using technology.
• Thrive in a fast-paced environment.
• Enjoy helping people and solving problems.
• Are curious, adaptable and willing to learn new systems and processes.
• Can think critically and work through issues to find practical solutions.

About the team

The Statewide Systems team supports the technology platforms that connect Victoria's public oral health services and partners with health services, vendors and stakeholders across Victoria.

What we offer

• Meaningful work supporting public healthcare outcomes.
• Supportive and inclusive workplace culture.
• Salary packaging benefits.
• Flexible working arrangements where operationally appropriate.

We acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, all members of the LGBTQI community and people with disability.

OHV is committed to child safety and wellbeing and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practiced.

OHV is a public health service and requires employees to be vaccinated in accordance with Department of Health policies or guidelines and/or public health orders issued by the government.