Statewide Digital Systems Support Officer

Oral Health Victoria; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Salary packaging benefits

Flexible working arrangements

Meaningful work

Job summary

Oral Health Victoria (OHV) is seeking a Statewide Systems Officer to support statewide applications across Victoria's public oral health network. You will be the first point of contact for users, helping clinicians and staff resolve issues and navigate system processes.

You will work in a scheduled contact centre and provide high-quality service between 7:30am and 6:00pm, Monday to Friday, collaborating with technical specialists to deliver effective solutions and continuous improvement.

Qualifications

• Excellent communication skills.
• Confident with using technology.
• Thrive in a fast-paced environment.
• Enjoy helping people and solving problems.
• Curious, adaptable and willing to learn new systems and processes.
• Can think critically and work through issues to find practical solutions.

Responsibilities

• Respond to enquiries and service requests relating to statewide oral health applications and services.
• Provide support and guidance to users of systems including Electronic Oral Health Record (EoHR), Unity, Titanium Legacy, NilRead, PACS Scan and other supported applications.
• Work in partnership with technical specialists to provide a pathway to resolution for users.
• Manage Service Desk tickets and maintain service standards and response timeframes.
• Contribute to documentation, testing and continuous improvement activities.

Skills

Communication

Tech-savvy

Problem solving

Adaptable

Critical thinking

Job description

Oral Health Victoria (OHV) is seeking a Statewide Systems Officer to support statewide applications across Victoria's public oral health network. You will be the first point of contact for users, helping clinicians and staff resolve issues and navigate system processes.

You will work in a scheduled contact centre and provide high-quality service between 7:30am and 6:00pm, Monday to Friday, collaborating with technical specialists to deliver effective solutions and continuous improvement.