Digital Solutions Partner - Systems Analyst for Care Innovation

Troocoo Pty; Brisbane; On-site; AUD 90,000 - 140,000; Full time

Job summary

Troocoo Pty is seeking a Business Solutions Partner (Systems Analyst) to deliver digital initiatives across aged care and community services. You’ll work closely with frontline teams, operational leaders and technology stakeholders to translate needs into practical system outcomes and drive adoption.

This varied role combines system configuration, process improvement, training, change readiness, and documentation, with a focus on delivering meaningful outcomes for staff, residents, clients and

Qualifications

• Experience supporting business system implementations and rollouts.
• Strong stakeholder engagement and communication skills.
• Ability to work with operational leaders and frontline teams.
• Experience facilitating training and user support activities.
• Understanding of system administration, user permissions, and data integrity.

Responsibilities

• Partner with operational teams to understand business needs and identify system improvement opportunities.
• Support the implementation and rollout of new digital solutions across the organisation.
• Translate business requirements into practical system outcomes.
• Coordinate testing, training, communications, and business readiness activities.
• Manage system permissions, access, and administrative functions.
• Provide ongoing support and troubleshooting for business users.
• Develop user guides, process documentation, and training materials.
• Promote strong system adoption and continuous improvement practices.

Skills

Business Systems Analyst

Stakeholder engagement

System administration

Requirements gathering

Training facilitation

Change management

Process improvement

Documentation

Tools

SharePoint

Microsoft 365

CRM software

HRIS software

Finance systems

Job description

Troocoo Pty is seeking a Business Solutions Partner (Systems Analyst) to deliver digital initiatives across aged care and community services. You’ll work closely with frontline teams, operational leaders and technology stakeholders to translate needs into practical system outcomes and drive adoption.

This varied role combines system configuration, process improvement, training, change readiness, and documentation, with a focus on delivering meaningful outcomes for staff, residents, clients and