Digital Service Demand Lead — Strategy & Delivery

Australian Department of Defence; Melbourne; On-site; AUD 124,000 - 140,000; Full time

Job summary

Australian Department of Defence in Melbourne is seeking an EL1 Digital Service Demand Manager to lead the intake, assessment and progression of digital service opportunities from initial demand through to delivery. You will manage the backlog, coordinate governance approvals and set the foundation for engagement between business stakeholders and delivery teams.

The role oversees business case development, aligning initiatives with organisational priorities, supporting release planning,

Qualifications

• Experience in digital service delivery and demand management.
• Ability to build trusted relationships with stakeholders.
• Strong communication, analytical and problem‑solving skills.

Responsibilities

• Lead intake, assessment and progression of digital service opportunities from demand to delivery.
• Manage product and program backlog, and coordinate governance approvals.
• Support release planning, prioritisation and iterative delivery, ensuring benefits realisation.

Job description

Australian Department of Defence in Melbourne is seeking an EL1 Digital Service Demand Manager to lead the intake, assessment and progression of digital service opportunities from initial demand through to delivery. You will manage the backlog, coordinate governance approvals and set the foundation for engagement between business stakeholders and delivery teams.

The role oversees business case development, aligning initiatives with organisational priorities, supporting release planning,