Strategic Digital Service Demand Lead

Department of Defence; Melbourne; Hybrid; AUD 140,000 - 170,000; Full time

Job summary

Department of Defence is seeking an EL1 Digital Service Demand Manager to lead intake, assessment and progression of digital service opportunities from demand to delivery. You will manage backlog, coordinate governance, and align business and delivery stakeholders to ensure value-driven outcomes.

The role collaborates with business owners, product managers and technical teams to support release planning, prioritisation and iterative delivery while monitoring benefits realisation and driving

Qualifications

• Experience leading digital service delivery initiatives.
• Proven ability to develop business cases and secure approvals.
• Strong communication and analytical skills.
• Ability to translate strategic priorities into deliverable outcomes.

Responsibilities

• Lead intake, assessment and progression of digital service opportunities.
• Oversee backlog for product and program, align with governance approvals.
• Support release planning, prioritisation and iterative delivery with cross‑functional teams.
• Monitor benefits realisation and drive continuous improvement.

Skills

Demand management

Governance

Stakeholder engagement

Backlog management

Strategic planning

Job description

Department of Defence is seeking an EL1 Digital Service Demand Manager to lead intake, assessment and progression of digital service opportunities from demand to delivery. You will manage backlog, coordinate governance, and align business and delivery stakeholders to ensure value-driven outcomes.

The role collaborates with business owners, product managers and technical teams to support release planning, prioritisation and iterative delivery while monitoring benefits realisation and driving