EL 1 - Digital Service Demand Manager

Australian Department of Defence; Melbourne; Presencial; AUD 124.000 - 140.000; Jornada completa

Descripción de la vacante

Australian Department of Defence in Melbourne is seeking an EL1 Digital Service Demand Manager to lead the intake, assessment and progression of digital service opportunities from initial demand through to delivery. You will manage the backlog, coordinate governance approvals and set the foundation for engagement between business stakeholders and delivery teams.

The role oversees business case development, aligning initiatives with organisational priorities, supporting release planning,

Formación

• Experience in digital service delivery and demand management.
• Ability to build trusted relationships with stakeholders.
• Strong communication, analytical and problem‑solving skills.

Responsabilidades

• Lead intake, assessment and progression of digital service opportunities from demand to delivery.
• Manage product and program backlog, and coordinate governance approvals.
• Support release planning, prioritisation and iterative delivery, ensuring benefits realisation.

Descripción del empleo

Australian Department of Defence – Melbourne VIC

15h ago , from Australian Department of Defence

• $124,393 - $140,315 + 10% BDCP + up to 15.4% Superannuation

The Role

The EL1 Digital Service Demand Manager leads the intake, assessment and progression of digital service opportunities from initial demand through to delivery. The role is responsible for managing the product and program backlog, coordinating governance approvals, and setting the foundation for effective engagement between business stakeholders and delivery teams.

The Digital Service Demand Manager oversees business case development, including scope, benefits, costs, delivery timeframes and success measures, and ensuring initiatives align with organisational priorities. The position works closely with business owners, product managers and technical teams to support release planning, prioritisation and iterative delivery. The role also monitors and tracks benefits realisation, identifies continuous improvement opportunities, and ensures lessons learned are incorporated into future proposals and investment decisions.

This role is part of the leadership team across the end‑to‑end digital lifecycle, ensuring a consistent, transparent and value‑driven front door process.

About our Team

The Digital Service Delivery Directorate has a customer‑first, user‑centred, agile focus and thrives on working closely with stakeholders across our organisation to solve problems and deliver simple, guided and integrated solutions. Members of our team are passionate about improving service delivery and enjoy the challenge of working in a fast paced, challenging and rewarding environment.

We promote a culture of excellence and curiosity to deliver exciting and challenging high profile projects that contribute to a smarter digital future for Defence capability. We offer flexible work arrangements, a great work‑life balance and access to the best nationally recognised training and development programs in the market to facilitate professional and career advancement opportunities.

Our Ideal Candidate

Our ideal candidate is a collaborative and outcomes‑focused leader with strong experience in digital service delivery, demand management and governance. They excel at building trusted relationships with stakeholders, facilitating business engagement, and translating strategic priorities into deliverable outcomes.

They have demonstrated experience assessing, prioritising and progressing initiatives through approval processes, developing business cases, and balancing competing demands. Strong communication, analytical and problem‑solving skills are essential, along with the ability to influence decision‑making and align business and technical stakeholders.

The successful candidate will build and lead a high‑performing team, fostering a culture of accountability, continuous improvement, collaboration and customer focus. They are organised, adaptable and committed to delivering measurable business value through effective planning, prioritisation, performance monitoring and benefits realisation.

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