Digital Sales Analyst

ING Hubs Romania; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discounted ING Health Insurance

An additional Rest Day to support your

An IMPACT day to volunteer on approved

Job summary

ING is seeking a Digital Sales Analyst in Australia to optimise customer journeys, improve conversion rates and help more customers discover ING. Working in a fast-paced, data-driven environment, you’ll turn insights into action and influence decisions that deliver measurable business outcomes.

You’ll analyse digital funnel performance, support A/B testing, maintain tracking, and develop dashboards to inform stakeholders.

Qualifications

• Proven experience with digital analytics platforms such as Adobe Analytics or Google Analytics, including tagging and QA.
• Excellent analytical and numerical skills, with the ability to translate data into actionable recommendations.
• Knowledge of experimentation methodologies, including A/B testing and test analysis.
• A genuine interest in customer behaviour, digital optimisation and continuous improvement.
• Excellent communication and stakeholder management skills, with the ability to influence across digital, product, marketing and analytics teams.
• Proven experience with SQL is a prerequisite and is tested throughout the interview process. Data visualization tools such as Tableau is highly regarded.

Responsibilities

• Analyse digital sales funnel performance and identify opportunities to improve acquisition and conversion.
• Support A/B and multivariate testing across digital journeys, from design through to results analysis.
• Maintain and enhance digital tracking, tagging and measurement frameworks.
• Identify friction points in customer application journeys and support optimisation initiatives.
• Develop dashboards, reports and insights that inform business decisions and stakeholder priorities.

Skills

Adobe Analytics

Google Analytics

SQL

Data visualization

A/B testing

Stakeholder management

Tools

Tableau

Job description

At ING, we’re redefining banking to be simpler, smarter and more human. As Australia’s most recommended bank, we empower our people to challenge convention, remove barriers and turn great ideas into action.

Our Retail Bank is growing rapidly, with digital acquisition at the centre of that success. As a Digital Sales Analyst , you’ll play a key role in optimising customer journeys, improving conversion performance, and helping more customers discover and choose ING. Working in a fast-paced, data-driven environment, you’ll turn insights into action and influence decisions that deliver measurable business outcomes.

If you’re naturally curious, analytical and passionate about digital optimisation, this is an opportunity to make a real impact within a leading digital bank.

What you’ll do

• Analyse digital sales funnel performance and identify opportunities to improve acquisition and conversion.
• Support A/B and multivariate testing across digital journeys, from design through to results analysis.
• Maintain and enhance digital tracking, tagging and measurement frameworks.
• Identify friction points in customer application journeys and support optimisation initiatives.
• Develop dashboards, reports and insights that inform business decisions and stakeholder priorities.

What you’ll bring

• Proven experience with digital analytics platforms such as Adobe Analytics or Google Analytics , including tagging and QA.
• Excellent analytical and numerical skills, with the ability to translate data into actionable recommendations.
• Knowledge of experimentation methodologies, including A/B testing and test analysis.
• A genuine interest in customer behaviour, digital optimisation and continuous improvement.
• Excellent communication and stakeholder management skills, with the ability to influence across digital, product, marketing and analytics teams.
• Proven experience with SQL is a prerequisite and is tested throughout the interview process. Data visualisation tools such as Tableau is highly regarded.

What’sin it for you?

• Discounted ING Health Insurance

• AnadditionalRest Day tosupport your wellbeing

• AnIMPACT dayto volunteer onapproved sustainability activity

About Us

At ING,we’reall about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communitieswe’reproud to support. Joining ING means stepping into an environment where your individualityisn’tjust welcomed -it’scelebrated.We’vebuilt a culturethat’sfun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whetheryou’retaking ownership of exciting projects,thinking outside the box, or working with global colleagues,you’llfind ING is the kind of place where growthisn’tjust a possibility;it’sa promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace,you’llfeel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, ifyou’reinterested butdon’tmeet all the criteria, we encourage you to apply.We’reinvested in fostering a diverse and inclusive workplace where everyone feels like they belong.We’reyour alliesin helping you do your thingduring the recruitment process, so let us know(email below)if yourequireany support or adjustments when you apply

(One last note: Weoperateusing a direct talent sourcing model, sonoagency introductions,please.)

ING is Australia’s most recommended bank according to RFIGlobal’sConsumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Applications closeon Monday, 21st September