Analytics Enablement Expert

ING Hubs Romania; Sydney; On-site; AUD 120,000 - 150,000; Full time

Benefits offered by this job

Discounted ING Health Insurance

Rest Day to support wellbeing

IMPACT day to volunteer on approvedSUS

Job summary

ING is seeking an Analytics Enablement Expert to partner with Product, Marketing and Customer teams in Sydney. You’ll measure campaign performance, build tools, and influence decisions with data-driven recommendations.

You’ll develop in-house solutions, perform complex data wrangling, and create dashboards to visualise trends for stakeholders, helping inform strategic actions and optimise communications.

Qualifications

• Proven experience in data analytics roles supporting campaigns, marketing, customer communications or CRM environments.
• Advanced SQL skills, Tableau experience, and proficiency in Python, R or another scripting language.
• Experience with scripting in R, Python, Bash; DevOps, version control tools and dimensional modelling.
• Excellent data wrangling, analysis and working with large, complex datasets from multiple sources.
• Strong statistical and analytical skills, with the ability to translate findings into practical commercial recommendations.
• Exceptional communication and stakeholder management, partnering with Product, Marketing and business teams to deliver data-driven outcomes.

Responsibilities

• Analyse and integrate data from multiple sources to measure campaign performance, customer engagement and communication effectiveness.
• Develop dashboards and data visualisations that bring data to life and help stakeholders understand performance trends and opportunities.
• Liaise with Product Owners, Marketing teams and senior stakeholders, gathering information about operational challenges and pain-points, develop products and solutions to improve and enhance ways of working, present insights and recommendations, clearly communicating how campaigns are performing.
• Use statistical analysis to advise on campaign strategy, targeting and communication parameters, including recommendations on why initiatives should or should not proceed.
• Work on innovative in-house solutions to complex, high-value business problems, saving time and costs for the business.

Skills

Advanced SQL

Tableau

Python

R

Bash

DevOps

Version control

Dimensional modelling

Tools

Tableau

Job description

Are you passionate about turning complex data into meaningful business insights and developing innovative solutions to complex business problems?We’relooking for a commercially minded” Analytics Enablement Expert”to partner with Product, Marketing and Customer teams, helping measure campaign performance, optimise communication strategies, build tools, enhance workflows and influence decision-making through data-driven recommendations.

This role sits at the intersection of technology, analytics, campaignmanagementand stakeholder engagement, requiring someone who can confidently develop tools for internal use, crunch data, tell compelling stories throughvisualisationandadvisethe business on what actions to take based on robust statistical evidence.

What You’ll Do

• Analyse and integrate data from multiple sources to measure campaign performance, customerengagementand communication effectiveness.
• Work on innovative in-house solutions to complex, high-value business problems, saving time and costs for the business.
• Perform complex data wrangling, cleansing and transformation to deliveraccurate,reliableand actionable insights.
• Develop dashboards and data visualisations that bring data to life and help stakeholders understand performance trends and opportunities.
• Liaiase with Product Owners, Marketing teams and senior stakeholders, gathering information about operational challenges and pain-points, develop products and solutions to improve and enhance ways of working, present insights and recommendations, clearly communicating how campaigns are performing.
• Use statistical analysis to advise on campaign strategy, targeting and communication parameters, including recommendations on why initiatives should or should notproceed.

What We’re Looking For

• Proven experience in data analytics roles supporting campaigns, marketing, customercommunicationsor CRM environments.
• Advanced SQL skills, strong Tableau (or similar visualisation tool) experience, andproficiencyin Python,Ror another scripting language.
• Prior experience with scripting in R, Python, Bash, etc. Any experience with DevOps, version control tools and dimensional modelling.
• Excellent technical capability in data wrangling, analysis and working with large, complex datasets from multiple sources.
• Strong statistical and analytical skills, with the ability to translate findings into practical commercial recommendations and influence decision-making.
• Exceptional communication and stakeholder management skills, with experience partnering across Product,Marketingand business teams to deliver data-driven outcomes.

Ifyou’resomeone who enjoys combining technicalexpertise, data storytelling and commercial influencetoshape customer communications and drive better business outcomes,we’dlove to hear from you.

What’sin it for you?

• Discounted ING Health Insurance
• AnadditionalRest Day tosupport your wellbeing
• AnIMPACT dayto volunteer onapproved sustainability activity

About Us

At ING,we’reall about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communitieswe’reproud to support. Joining ING means stepping into an environment where your individualityisn’tjust welcomed -it’scelebrated.We’vebuilt a culturethat’sfun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whetheryou’retaking ownership of exciting projects,thinking outside the box, or working with global colleagues,you’llfind ING is the kind of place where growthisn’tjust a possibility;it’sa promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace,you’llfeel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, ifyou’reinterested butdon’tmeet all the criteria, we encourage you to apply.We’reinvested in fostering adiverse and inclusive workplacewhere everyone feels like they belong.We’reyour alliesin helping you do your thingduring the recruitment process, so let us know(email below)if yourequireany support or adjustments when you apply

Soundlike your kind of vibe? Wecan’twait to hear from you!

(One last note: Weoperateusing a direct talent sourcing model, sonoagency introductions,please.)

ING is Australia’s most recommended bank according to RFIGlobal’sConsumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.

Needmore?

Contact:Mia Annamalai on [e-mail]

Applications will close on Thursday, 1st October.

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries:[e-mail]

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