Analytics Enablement Expert

ing; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Discounted ING Health Insurance

Rest Day

IMPACT day to volunteer

Job summary

ING in Sydney, Australia is seeking a data analytics professional to turn multi-source data into actionable campaign insights. You will build dashboards, perform data wrangling and collaborate with Product, Marketing and senior stakeholders to translate findings into practical recommendations.

The role emphasizes advanced SQL, Tableau, and scripting in Python or R, with a focus on data quality and measuring engagement to identify campaign improvements and cost efficiencies.

Qualifications

• Proven experience in data analytics roles supporting campaigns, marketing, customer communications or CRM environments.
• Advanced SQL skills, Tableau experience, and proficiency in Python or R.
• Experience with scripting in R, Python, Bash; knowledge of DevOps and version control.
• Excellent data wrangling and analysis with large, complex datasets.

Responsibilities

• Analyse and integrate data from multiple sources to measure campaign performance, customer engagement and communication effectiveness.
• Develop dashboards and data visualisations to convey performance trends and opportunities.
• Liaise with Product Owners, Marketing and senior stakeholders to develop data-driven solutions.
• Use statistical analysis to advise on campaign strategy, targeting and parameters.

Skills

Advanced SQL

Tableau experience

Python/R scripting

Statistical analysis

Stakeholder management

Data wrangling

Tools

Python

R

Bash

Git

DevOps concepts

SQL tooling

Job description

What You'll Do

• Analyse and integrate data from multiple sources to measure campaign performance, customer engagement and communication effectiveness.


• Work on innovative in-house solutions to complex, high-value business problems, saving time and costs for the business.


• Perform complex data wrangling, cleansing and transformation to deliver accurate, reliable and actionable insights.


• Develop dashboards and data visualisations that bring data to life and help stakeholders understand performance trends and opportunities.


• Liaiase with Product Owners, Marketing teams and senior stakeholders, gathering information about operational challenges and pain-points, develop products and solutions to improve and enhance ways of working, present insights and recommendations, clearly communicating how campaigns are performing.


• Use statistical analysis to advise on campaign strategy, targeting and communication parameters, including recommendations on why initiatives should or should not proceed.

What We’re Looking For

• Proven experience in data analytics roles supporting campaigns, marketing, customer communications or CRM environments.


• Advanced SQL skills, strong Tableau (or similar visualisation tool) experience, and proficiency in Python, R or another scripting language.


• Prior experience with scripting in R, Python, Bash, etc. Any experience with DevOps, version control tools and dimensional modelling.


• Excellent technical capability in data wrangling, analysis and working with large, complex datasets from multiple sources.


• Strong statistical and analytical skills, with the ability to translate findings into practical commercial recommendations and influence decision-making.


• Exceptional communication and stakeholder management skills, with experience partnering across Product, Marketing and business teams to deliver data-driven outcomes.

What’s in it for you?

• Discounted ING Health Insurance


• An additional Rest Day to support your wellbeing


• An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we're all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we're proud to support. Joining ING means stepping into an environment where your individuality isn't just welcomed - it's celebrated. We've built a culture that's fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you're taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you'll find ING is the kind of place where growth isn't just a possibility; it's a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you'll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you're interested but don't meet all the criteria, we encourage you to apply. We're invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We're your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply

Sound like your kind of vibe? We can't wait to hear from you!

Need more?

Contact: Mia Annamalai on [e-mail]

Applications will close on Thursday, 1st October.

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [e-mail]